POSITION PURPOSE
The On-site Manager is responsible for day-to-day operations of the assigned property including managing the residents, daily activities, and resources of the property to achieve established budgeted financial and operational goals. The on-site manager also ensures that the operation of the property complies with Company policies and procedures, as well as Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
The On-site Manager manages resident support by providing leasing and new resident assistance, assisting with maintenance service requests, accounting and rental issues, move/in move out duties and coordinating other miscellaneous resident related functions.
LEASING RESPONSIBILITIES
Be the point-of-contact for all potential, new and current residents for any site visits, leasing duties, rental inquiries and processing, property tours, rent collection, reporting and maintenance issues at the property.
Maintain high occupancy and rent levels in accordance with the property specific plan, overseen by the Director of Resident Services.
Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.
Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
Checks the answering service throughout the day for messages and returns calls as necessary.
ON-SITE MANAGER RESPONSIBILITIES
- Provides input into the development of budget(s) for the property in coordination with Director of Resident Services, by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Meets targeted revenues by setting rent rates (in coordination with Director), ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and reviewing monthly financial status reports.
- Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
- Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
- Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. Follows up to ensure resident satisfaction.
- Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, model(s) and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
- Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
- Develops new ideas and programs to enhance events, amenities, and the overall Resident experience during the life cycle of Residents’ lease terms.
- Acts as Residents’ primary contact and proactively communicates with them while strengthening each relationship by deeply understanding each Resident’s unique lifestyle, preferences, and needs, and ensuring services offered are personalized and of the highest quality.
QUALIFICATIONS REQUIRED
- Strong interpersonal skills and the ability to work under time constraints
- Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
- Bachelor’s degree preferred
- 2+ years of property management experience; multi-unit experience a plus.
- Excellent oral and written communication skills
- Experience in supervisory role and managing staff
- Proficient in Appfolio property management software or other similar property management software
- General office, bookkeeping and sales skills
- Computer literate, including Microsoft Office Suite
- Must be detail oriented and able to focus with frequent interruptions
- Maintains confidence and protects operations of business by keep information confidential
- Ability to operate in an open work area with moderate everyday noise
- Ability to work from multiple locations
- Ability to perform other duties as required
SPECIFIC REQUIREMENTS
Physical Demands:
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance/Travel:
This position is part-time and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.
COMPENSATION
- Hourly pay rate, $18 / hour
- paid bi-monthly (2x per month), hours tracked on Rippling
- Annual Performance Bonus Eligible
- 401(k) program – eligible to join after one full quarter of employment, to include company matching as required
- Rent – a 1/3 discount on prevailing market rental rates for an onsite apartment (subject to separate agreement). No other ancillary fees are included in the discount. After discount rate is $2,200.00. - Must qualify as a resident.
WORK SCHEDULE,
- Work Schedule: Variable dates & times
- Nights/Weekends/Overtime as required and directed by supervisor.
- Position Type: In-person only; living on-site is required
- In Person Location: La Jolla