Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Contact Center Data Engineer will be responsible for designing, developing, and maintaining data pipelines to extract, transform, and load (ETL) data from various sources into our data warehouse. You will work closely with data analysts and business stakeholders to deliver actionable insights that drive operational efficiency and improve customer satisfaction.

• Data Engineering:

  • Design and develop robust data pipelines using modern data engineering tools and technologies.

  • Extract data from diverse sources, including CRM systems, call center systems, and other relevant systems.

  • Transform data into a standardized format, ensuring data quality and consistency.

  • Load data into data warehouses and data lakes for analysis and reporting.

• Data Modeling:

  • Develop data models that accurately represent the business domain and support reporting, and analytics needs.

  • Design and implement dimensional and analytical data models.

• Data Integration:

  • Integrate data from various sources, resolving data inconsistencies and ensuring data integrity.

  • Develop and maintain ETL processes to automate data ingestion and transformation.

• Data Quality:

  • Monitor data quality and implement data quality checks to ensure data accuracy and completeness.

  • Identify and resolve data quality issues.

• Performance Optimization:

  • Optimize data pipelines and queries for efficient data processing and analysis.

  • Identify and implement performance improvements to ensure timely data delivery.

• Collaboration:

  • Collaborate with data analysts, business analysts, and other stakeholders to understand business requirements and translate them into technical solutions.

  • Work closely with the data science team to support advanced analytics and machine learning initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, or a related field.

• 3-5 years’ experience as a data engineer.

• Strong experience in data engineering, including ETL processes and data warehousing.

• Proficiency in SQL and Python programming languages.

• Experience with data integration tools like Informatica, Talend, or Apache Airflow.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.