Full Time - Client Relations

Office Job Brief: The Client Relations Team Member will collaborate closely with the entire Client Relations department to provide exceptional service to clients across all OneBeat Dance Brands.

Responsibilities of the office position include: 

• Responding to inquiries from clients about events, venues, schedules, pricing, awards, media programs, and registration systems with professionalism and clarity. 
• Creating event schedules, managing schedule requests, and coordinating event changes. 
• Communicating important event updates, such as reminders about deadlines and account troubleshooting via emails and phone calls. 
• Utilizing the Client Relations Freshdesk software to manage inquiries and ensure client satisfaction. 
• Assisting with seasonal assembly and packaging of marketing promos and studio plates. 
• Performing other duties as assigned to support the Client Relations team’s success. 
• Some weekend travel is required Jan-June. 
• Core Qualities and Skills: 
• Strong communication and interpersonal skills. 
• Ability to manage multiple tasks with attention to detail. 
• Adaptability to various roles and situations. 
• Team-oriented with a proactive approach to problem-solving. 
• Thrives in a fast-paced environment 
• Dance competition background and/ or knowledge is a plus 

On-the-Road Job Brief: The specific functions of an Assistant Director’s role while on-the-road will cover a wide scope of activities.  This is because all events are not and will never be the same.  During the regional, national, and convention seasons you will be scheduled to work pre-determined events.  During weekends off the above-mentioned season, you will be on-call to assist the Tour Team and other Leadership Team Members as needed. 

Responsibilities of the on-the-road position include but are not limited to: 

• Monitor the progress of the execution of each task that has to do with the event while at the event. 
• During the event serves as link between clients, dancers, parents, Tour Team members, venue  representatives and vendors. 
• Maintaining positive relationships with clients and venue. 
• Supervise set-up and breakdown of events, as well as assist and supervise the Tour Team. 
• Ensure that Tour Team and Faculty adhere to the policies and procedures as outlined in the Tour Team Handbook. 
• The ability to be an on-stage emceeing is a plus. 
• Always Maintaining OneBeat standards. 
• All other duties as assigned or designated. 

Employee Benefits

Our comprehensive package includes but is not limited to the following: 

Upon Start Date: 

2 Weeks PTO 

Bereavement Leave 

Complimentary TSA Pre-Check 

After 90 Days of Employment: 

100% of Medical Insurance Coverage / 50% of Medical Insurance Coverage for dependents 

100% of Dental Insurance Coverage 

100% of Vision Insurance Coverage 

$10,000 Basic Life Insurance 

After 1 Year of Employment: 
Unlimited PTO (2 weeks mandatory) 

6 Weeks Paid Family Leave 

401k Contribution (matching up to 4%) 

$500 HRA