Front Desk Representative

The National Golf Foundation (NGF) is a prestigious nonprofit organization established in 1936, recognized as a leading authority on the business of golf. NGF specializes in delivering data-driven research, consulting services, and marketing solutions to golf courses, industry stakeholders, and businesses by analyzing participation trends, consumer behavior, and overall industry performance. By maintaining one of the most extensive databases of golf participants and facilities, NGF enables targeted marketing and strategic business insights that support informed decision-making. As a Front Desk Representative, you will be the welcoming face and first point of contact for visitors and clients at NGF's headquarters. This role requires professionalism, excellent communication skills, and the ability to provide administrative support in a fast-paced market research environment. You will play a critical role in facilitating smooth operations within the organization, supporting the team through efficient handling of inquiries, directing visitors, managing correspondence, and maintaining a warm and organized reception area. Joining NGF means contributing to the growth and engagement of the golf industry by supporting a team dedicated to leveraging analytics, advisory services, and industry collaboration to improve business outcomes across the golf ecosystem.

Responsibilities

• Greet and welcome visitors, clients, and vendors with professionalism and courtesy upon arrival at the facility.
• Manage the reception area including answering, screening, and directing phone calls using a multi-line phone system.
• Coordinate and schedule appointments and meetings for staff and management.
• Receive, sort, and distribute incoming mail and deliveries promptly and accurately.
• Maintain an organized and presentable reception area, ensuring all informational materials are up to date.
• Assist with administrative tasks such as data entry, document preparation, and filing as needed.
• Provide general information about NGF's services and direct inquiries to appropriate departments efficiently.

Requirements

• High school diploma or equivalent credential; additional education or training in office administration is a plus.
• Previous experience in a receptionist, front desk, or customer service role preferred.
• Strong verbal and written communication skills with a professional and friendly demeanor.
• Ability to handle multiple tasks efficiently and remain organized in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with phone systems.
• Excellent interpersonal skills with the ability to interact effectively with staff, clients, and visitors.
• Detail-oriented with strong problem-solving skills and a proactive approach to task management.