Fraud Operations Analyst (Contract)

Shipping & handling responsibilities

• Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
• Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
• Maintain performance metrics and SLA adherence
• Document findings with clarity and consistency in Shippo’s fraud management tools.
• Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
• Collaborate with Customer Support and Operations on escalations
• Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.

Your shipping requirements

• 1–3 years of experience in shipping and logistics and/or fraud prevention.
• Strong analytical and communication skills; high attention to detail.
• Proven track record of meeting SLAs or productivity targets in an operational environment.
• Comfort working in multiple systems (e.g., Sift, Stripe, Looker).
• Experience working in a remote or distributed environment with a proven track record of maintaining high output.
• Integrity and sound judgment when handling sensitive data and decisions.
• Desire to learn within a mission-driven team.

Compensation:
This is a 6-month contract position. The expected compensation range for the engagement is approximately $35,000–$40,000 USD total contract value, depending on experience and qualifications.
The final contract rate will be determined based on factors such as relevant experience, skills, business needs, and market conditions

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com 

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.