About the Role: Your Epic Quest as Our FDE!
You’re the Penguin glue, the vital link connecting our groundbreaking product with our customers. Post-sale, you'll be their go-to Penguin – building rock-solid trust, unblocking those integrations and ensuring they extract maximum value from Day 1 and beyond.
Get ready to wear many hats of differing shapes & sizes! You'll be part implementation lead, part use-case architect, part technical translator, and always, always the customer's fiercest advocate. This isn't just a job; it's a mission to transform healthcare one successful deployment at a time.
Your Day-To-Day Superpowers: What You'll Actually Do:
- Onboarding Orchestrator: Lead the charge for new clients, masterminding technical setup, KPI planning, and rollout support. You make sure their journey with us is smooth sailing
- Use Case Visionary: Collaborate with customers to design brand-new use cases that tackle their real, gritty healthcare business problems; no "pilot fluff" allowed, just measurable impact
- Empowerment Enthusiast: Patiently and energetically train users, run dynamic enablement sessions, and craft super-simple documentation that makes everyone exclaim, "Ohhh, now I get it!"
- Voice of the Customer: Act as our internal champion for client feedback, translating real-world insights into meaningful product improvements. You're their microphone!
- Cross-Functional Connector: Seamlessly collaborate with Sales, Product, Engineering, and Marketing to ensure our customers experience a unified, friction-free journey
- Adoption & Growth Alchemist: Proactively identify and solve potential problems, earn those crucial renewals, and uncover expansion opportunities within accounts. You're building relationships, not just managing contracts
What We're Looking For: Your Unique Blend of Awesome!
We need someone who perfectly blends technical acumen, business empathy, and sky-high customer EQ.
- Healthcare Tech Whisperer (5-8 years): You've got serious experience in healthcare technology, technical account management, or implementation; bonus points if it’s in SaaS or AI environments
- Healthcare Operations Navigator (3-5 years): You know the ins and outs of payers, providers, and revenue cycle management like the back of your hand
- AI/ML Fluent: You're comfortable with AI/ML concepts. No need to build the model, but you absolutely know what it's doing and how to explain it
- Integration Guru: You speak the language of APIs, ETL, SQL, FHIR, HL7. You just get data integrations, even if you're not coding them
- Crystal Clear Communicator: You effortlessly bridge the gap between clients & internal teams, and have a proven record of creating engaging material to present to Senior / C suite level
- Proactive Pioneer: You don't wait for instructions; you hunt for value, tackle problems head-on, and make things happen
Bonus Points: Your Secret Weapons!
- You've not just survived but thrived in the beautiful chaos of a high-growth startup
- You’ve implemented AI or automation projects that delivered measurable undeniable impact
- Can calm a frazzled customer and gently push back when needed (the ultimate diplomat!)
- Can effortlessly transform vague customer feedback into crystal-clear product feature requests
The Culture Fit: Join Our Colony of Innovators!
You'll waddle with us if:
- You like your coffee with a side of delightful chaos
- You're fuelled by complexity and obsessed with delivering amazing results
- You want to deliver something that fundamentally matters, transforms healthcare and ultimately saves lives
- You believe customer success is more than just closing "support tickets", it's about long-term, transformative impact
Education & Qualifications: Brainiac Basics
A Bachelor's degree in Computer Science, Engineering, Data Science, or a related field
Comp & Perks: Because Even Superheroes Need Support!
- Competitive salary: We reward greatness!
- Medical, vision, and dental coverage: Keep you healthy and smiling!
- Generous vacation policy and company holidays: Recharge and conquer!
- A front-row seat in one of healthcare's most exciting AI companies – witness history in the making!