FINRA Certified Service Representative (Remote)

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  • Company 1208 FSG - Cybertek Corp.
  • Employment Full-time
  • Location 馃嚭馃嚫 United States, Oklahoma
  • Submitted Posted 4聽days ago - Updated 1聽day ago
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Job Description:

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world鈥檚 largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth. Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices鈥攚hile enhancing customer experience transformation

Registered Representative - Analyst I- FINRA Required

Essential Job Functions-

聽聽聽聽聽聽 Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel.

聽聽聽聽聽聽 Research customer inquiries and responds to appropriate parties in a timely manner.

聽聽聽聽聽聽 Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation.

聽聽聽聽聽聽 Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed.

聽聽聽聽聽聽 Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed.

聽聽聽聽聽聽 Interfaces with team members, management, and customers in reference to customer service issues.

聽聽聽聽聽聽 Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned.

聽聽聽聽聽聽 Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned.

聽聽聽聽聽聽 Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Continuous improvement activity

聽聽聽聽聽聽 Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.

聽聽聽聽聽聽 Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned.

Basic Qualifications

聽聽聽聽聽聽 High school diploma or G.E.D.

聽聽聽聽聽聽 Two or more years of customer service or other telephone experience-Experience must include financial/investment/insurance or banking that required FINRA certification-

聽聽聽聽聽聽 Experience working with organizational functions and personnel

聽聽聽聽聽聽 Experience working with fax machines, computer software, and telephone technology

聽聽聽聽聽聽 Experience working with and skilled in the use of help desk software

聽聽聽聽聽聽 FINRA 6 or 7 minimum Certification required at hire (currently registered or U5 within 2-year FINRA window and in good standing)

Other Qualifications

聽聽聽聽聽聽 Strong business and analytical problem-solving skills

聽聽聽聽聽聽 Strong communication skills

聽聽聽聽聽聽 Ability to work independently

聽聽聽聽聽聽 Ability to follow oral and written directions

聽聽聽聽聽聽 Lean /Six Sigma certification or experience preferred

Work Environment

聽聽聽聽聽聽 Remote

聽聽聽聽聽聽 May require shift work

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is anEqual Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.聽More information on employment scams is available聽here.

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