Financial Systems Administrator

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.

Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role

Attentive is seeking a Financial Systems Administrator to join our growing Business Systems team. In this role, you’ll be the go-to expert for NetSuite and related financial systems, ensuring smooth day-to-day operations, maintaining data integrity, and enabling Finance teams to work efficiently.

You’ll manage system configurations, support users across departments, optimize workflows, and help implement enhancements that improve processes, automation, and reporting. This is a hands-on role for someone who is proactive, detail-oriented, and thrives at the intersection of systems, data, and business processes.

• Serve as an administrator and subject matter expert for NetSuiteManage system configurations, user roles, permissions, and access controls
• Serve as an administrator for related financial systems such as Expensify, Anaplan, Bill.com
• Configure, test, and deploy customizations, workflows, and dashboards
• Monitor system performance, troubleshoot issues, and coordinate with NetSuite Support as needed
• Collaborate with internal stakeholders to gather requirements and implement process improvements
• Maintain data integrity through regular audits, cleanups, and documentation
• Support integrations between NetSuite and other business systems or applications
• Support end-to-end solutioning: design, develop, test, and deploy NetSuite functionality and improvements to meet Finance needs
• Analyze business processes, identify automation opportunities, and support projects to implement improvements within NetSuite financial modules
• Respond to incidents and requests in Jira, working with the business system team to balance priorities and risk as needed
• Triage bugs and incidents to address tasks such as  item configuration, workflows, custom fields, custom records, dashboards, advanced templates, multibook entities, searches, reporting changes, and other administration duties

• 3+ years of hands-on experience with NetSuite ERP and related financial systems such as Expensify, Anaplan, and Bill.com
• Experience with providing ongoing support and maintenance for NetSuite and related financial system applications, including troubleshooting and resolving issues
• Expertise with requirements gathering, process mapping, and system configuration
• Knowledge of Order to Cash, Procure to Pay, Record to Report processes
• Excellent communication, collaboration and analytical problem-solving skills; ability to handle competing priorities and manage stakeholder expectations
• Ability to perform advanced data analysis and reconciliation in Excel/Gsheet

• Experience with supporting integrations between Netsuite and other business systems (for example Salesforce etc.)
• Experience writing SQL to query relational databases
• Experience with ZoneBilling, SuiteBilling, or Advanced Revenue Management (ARM) modules
• Exposure to integration tools like Boomi or Salesforce ERP connectivity

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

- The US base salary range for this full-time position is $85,000 - $135,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.