Field Services Engineer

About the role

We are seeking a highly motivated and technically skilled Field Services Engineer to join our 100% travel team at Artisight. The ideal candidate is a proactive problem-solver who thrives in a fast-paced, client-facing role and is committed to ensuring the highest levels of system uptime and performance.

As a Field Services Engineer, you will be responsible for the installation, maintenance, and troubleshooting of our technology systems at client locations — primarily within hospitals and clinical environments. You will work directly with clinical and technical staff to ensure seamless operation of our solutions.

What you'll do

• Travel to client sites nationwide to perform on-site installation, configuration, troubleshooting, and repair of hardware and software systems, including mobile carts, workstations, and associated technology.
• Provide basic support and troubleshooting for Ubuntu Linux systems, Docker containers, and network connectivity.
• Support and maintain video streaming solutions used in clinical settings.
• Perform light mechanical repairs on carts and devices as needed.
• Collaborate closely with client IT staff, clinical engineers, and hospital personnel to ensure minimal disruption to patient care activities.
• Maintain a deep understanding of and adhere to strict hospital protocols, especially in sensitive environments like Operating Rooms (ORs) and in-patient wards.
• Document all service activities, including issues encountered, steps taken for resolution, and parts used.
• Ensure high levels of client satisfaction through professional service and timely issue resolution.


Qualifications

• 2+ years of experience in a technical field service, IT support, or related role.
• Working knowledge of Ubuntu Linux, Docker, and basic networking (TCP/IP, DNS, firewalls, etc.).
• Strong troubleshooting skills for Windows workstations and related peripherals.
• Hands-on experience with mechanical tools for hardware installation and repair.
• Familiarity with video streaming services and AV system basics.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities.
• Self-motivated with the ability to work independently and manage time effectively while on the road.
• Understanding of hospital workflows and environments, including exposure to clinical spaces such as inpatient units and ORs.
• Ability to lift up to 50 pounds of equipment.
• Valid driver’s license, ability to pass background checks and health screenings required by hospital clients, and ability to travel 100% of the time (including overnight stays).


Nice to haves

• Previous experience in a healthcare technology or hospital IT setting.
• Certifications in Linux, Networking, or IT support (e.g., CompTIA, LPIC, etc.).
• Experience with mobile medical cart systems or clinical AV/IT deployments.
• Experience with EMRs and HL7

Artisight is committed to fostering a diverse and inclusive workplace where individuals of all backgrounds, experiences, and identities are welcomed and valued. 

We actively encourage and welcome all candidates apply for this position, regardless of whether they meet 100% of the listed qualifications. We recognize that qualifications are not solely determined by a checklist but also by an individual's potential, growth mindset, and capacity to learn and contribute effectively to our team.

Our recruitment and selection processes are designed to be fair and equitable, and we strive to eliminate any biases that may exist. We value diversity not only in terms of physical identity, e.g., gender, race, ethnicity, etc but also in perspectives, experiences, and backgrounds.

We believe that a diverse workforce enriches our organization by bringing a variety of perspectives, ideas, and experiences to the table. We are committed to promoting a culture of inclusion and respect, and we actively seek to create an environment where everyone can thrive and contribute to our success.

We invite all qualified individuals to consider joining our team and contributing to our mission and vision. Your unique talents and perspectives are valued assets that can help us achieve our goals.