Field Service Engineer II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have a real-world impact, and you’ll be supported in achieving your career goals!

Position Summary:

We are searching for a dedicated Service Engineer to repair, install, and update all Thermo Fisher hardware and automation products under the BEA division, along with consulting at customer sites.

Key Responsibilities

1. Provide instruments and equipment services, including installation, preventative maintenance, repair, and compliance services.

2. Work closely with other departments to improve customer experience.

3. Leading performance metrics of the team by ensuring timely customer response and problem resolution.

4. Provides up-to-date service reporting on customer activities.

5. Lead commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.

6. Act as the main point of contact for customers to interact with to support existing and future Service Contract agreements.

7. Developing and maintaining positive relationships with customers in assigned territory.

8. Support product quality improvement by bringing up concerns using the complaint process to raise to the Quality team.

9. Able to lead smaller project installations from coordinating Site Readiness to validation execution, heavy interaction with customer and 3rd party contractor personnel, and supporting the Project Manager to obtain Project Acceptance.

10. Remotely support external customers for resolution as well as remote support for FAS and TSS

Education/experience:

• Associates degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.
• Identify, recommend and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement
• Delta V or other control software experience is a plus.
• Ability to read and redline schematics and drawings is a plus.
• Customer-facing experience is a plus.
• Outstanding teammate, who can work with counterparts and customers across the world.
• Self-motivated, self-starter with strong communication.
• Thorough knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
• Well oral and written English skill.
• Able and willing to travel extensively.
• Minimum of two years of experience in bioprocess automation, cell culture, fluorescence microscopy, flow cytometry and other relevant techniques desired