Field Operations Manager (Strategic)

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  • Company Glean
  • Employment Full-time
  • Location 🇺🇸 United States nationwide
  • Submitted Posted 1 day ago - Updated 7 hours ago
<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; color: rgb(0, 0, 0); font-size: 12pt;"><strong>About Glean:</strong></span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.</span></p><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Glean was born from Founder &amp; CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.</span></p></div><div>&nbsp;</div><div><span style="font-size: 12pt;"><strong>About the Role:</strong></span></div><div>&nbsp;</div><div><span style="font-size: 12pt;">Glean is seeking a Field Operations Manager to be the operational and analytical backbone for the Strategic sales segment, supporting our sales team aligned to our largest and most complex customers and prospects.</span></div><div>&nbsp;</div><div><span style="font-size: 12pt;"><strong>You will:&nbsp;</strong></span></div><div><ul><li style="font-size: 12pt;"><span style="font-size: 12pt;">Report and analyze key Strategic segment metrics to understand sales funnel metrics, revenue growth, pipeline quality, and overall health of the business across new, expansion, and renewal motions</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead key annual planning workstreams for the Strategic segment, including book building, territory design, and geo analyses to support data‑driven GTM decisions</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive Strategic forecasting accuracy - provide the data, analysis, and inspection views leaders need to run effective forecast calls</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead the design and build of reporting and dashboarding for the Strategic segment&nbsp;</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Work with Systems to drive CRM hygiene and scalability for Strategic account reporting</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Analyze whitespace, product penetration, and account potential within Strategic accounts to inform targeting, resourcing, and key bets for the year</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Build and execute end‑to‑end operational processes and workflows tailored to Strategic motions to increase efficiency and win rates</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as a thought partner to cross-functional leadership, bringing structured analyses, clear recommendations, and a POV</span></li></ul></div><div><span style="font-size: 12pt;"><strong>About you:&nbsp;</strong></span></div><div><ul><li style="font-size: 12pt;"><span style="font-size: 12pt;">5+ years of work experience in Sales Operations, Field Operations, Revenue Operations, Business Operations, or Sales Strategy, ideally within B2B SaaS and with meaningful time supporting enterprise or strategic sales teams</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building strong relationships with sales leadership and executives</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Advanced analytical skills: expertise working with large and sometimes unstructured data sets, building complex models (in Excel or Google Sheets), and translating analysis into clear, actionable recommendations.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Significant experience with Salesforce reporting and dashboarding</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent communication skills: ability to navigate and communicate complex ideas effectively—verbally, in writing, and through polished presentations for senior audiences.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to drive projects from 0 → 1 and 1 → n: you can scope problems, align stakeholders, build a plan, and execute in an environment with competing priorities.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to thrive in an action‑oriented, fast‑paced, work environment; you’re comfortable with ambiguity and motivated by building structure where it doesn’t yet exist.</span></li></ul></div><div><span style="font-size: 12pt;"><strong>Location:</strong>&nbsp;</span></div><div><ul><li style="font-size: 12pt;"><span style="font-size: 12pt;">This role is US remote</span></li></ul></div><div><span style="font-size: 12pt;"><strong>Compensation &amp; Benefits:</strong></span></div><div>&nbsp;</div><div><span style="font-size: 12pt;">Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.</span></div><div><span style="font-size: 12pt;">We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.</span></div><div><span style="font-size: 12pt;">We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.</span></div><div>&nbsp;</div><div><span style="font-size: 12pt;">#LI-REMOTE</span></div>

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