Position Overview
The Family Support Coach is critical in supporting at-risk and disengaged students by developing and implementing personalized "Back on Track" plans to re-engage students and provide targeted support for families. This position involves proactive outreach, data-driven analysis, and tracking to ensure measurable progress for students. The Family Support Coach is a key contributor to the team’s efforts to impact student engagement and success positively.
Essential Position Functions
- Student and Family Engagement:
- Conduct weekly outreach to at-risk and disengaged students and their families to understand challenges and barriers to engagement.
- Build trusting relationships with students and families to foster open communication and collaboration.
- Develop and implement personalized "Back on Track" plans tailored to the unique needs of each student.
- Data Analysis and Tracking:
- Utilize student performance and engagement data to identify trends and inform intervention strategies.
- Maintain accurate records of student progress, outreach efforts, and intervention outcomes.
- Regularly analyze data to evaluate the effectiveness of strategies and adjust plans as necessary to ensure continuous improvement.
- Collaboration and Coordination:
- Partner with teachers, counselors, and other school staff to coordinate resources and support students.
- Communicate effectively with the Family Support Coach Supervisor and provide regular updates on student progress and challenges.
- Actively participate in team meetings to ensure full collaboration across teams.
- Contribute to developing best practices for at-risk students.
- Program Development and Improvement:
- Provide input on program policies and procedures to enhance the support provided to students and families.
- Stay informed about trends and best practices in student engagement and intervention strategies.
- Support seasonal testing events in various physical locations (travel up to 15% of the time).
Knowledge, Skills & Attributes
- Strong interpersonal and communication skills, with the ability to connect with diverse populations.
- Excellent organizational and time management skills.
- Proficient in data analysis and tracking tools, such as spreadsheets and student information systems.
- Collaborative mindset with a proactive approach to problem-solving.
- First-Touch Resolution and School of One Mindset
- Passionate about student success and committed to a "kids first" approach.
- Adaptable and resilient in a dynamic work environment.
- Empathetic and supportive, with a focus on building positive relationships.
- Prior experience working with at-risk or disengaged students and their families.
- Proven ability to analyze data/implement intervention strategies to improve student outcomes.
Education & Certification Requirements
- A minimum of a high school diploma or equivalent (GED) is required.
- A bachelor's degree in a relevant field is strongly preferred. Significant experience and proven ability in a related position or industry will substitute for a four-year degree.