Family Support Specialist

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  • Company stellar-virtual
  • Employment Full-time
  • Location 🇺🇸 United States, Texas
  • Submitted Posted 1 week ago - Updated 1 hour ago

Position Overview
The Family Support Coach is critical in supporting at-risk and disengaged students by developing and implementing personalized "Back on Track" plans to re-engage students and provide targeted support for families. This position involves proactive outreach, data-driven analysis, and tracking to ensure measurable progress for students. The Family Support Coach is a key contributor to the team’s efforts to impact student engagement and success positively.


Essential Position Functions

  • Student and Family Engagement:
    • Conduct weekly outreach to at-risk and disengaged students and their families to understand challenges and barriers to engagement.
    • Build trusting relationships with students and families to foster open communication and collaboration.
    • Develop and implement personalized "Back on Track" plans tailored to the unique needs of each student.
  • Data Analysis and Tracking:
    • Utilize student performance and engagement data to identify trends and inform intervention strategies.
    • Maintain accurate records of student progress, outreach efforts, and intervention outcomes.
    • Regularly analyze data to evaluate the effectiveness of strategies and adjust plans as necessary to ensure continuous improvement.
  • Collaboration and Coordination:
    • Partner with teachers, counselors, and other school staff to coordinate resources and support students.
    • Communicate effectively with the Family Support Coach Supervisor and provide regular updates on student progress and challenges.
    • Actively participate in team meetings to ensure full collaboration across teams.
    • Contribute to developing best practices for at-risk students.
  • Program Development and Improvement:
    • Provide input on program policies and procedures to enhance the support provided to students and families.
    • Stay informed about trends and best practices in student engagement and intervention strategies.
    • Support seasonal testing events in various physical locations (travel up to 15% of the time).


Knowledge, Skills & Attributes

  • Strong interpersonal and communication skills, with the ability to connect with diverse populations.
  • Excellent organizational and time management skills.
  • Proficient in data analysis and tracking tools, such as spreadsheets and student information systems.
  • Collaborative mindset with a proactive approach to problem-solving.
  • First-Touch Resolution and School of One Mindset
  • Passionate about student success and committed to a "kids first" approach.
  • Adaptable and resilient in a dynamic work environment.
  • Empathetic and supportive, with a focus on building positive relationships.
  • Prior experience working with at-risk or disengaged students and their families.
  • Proven ability to analyze data/implement intervention strategies to improve student outcomes.


Education & Certification Requirements

  • A minimum of a high school diploma or equivalent (GED) is required. 
  • A bachelor's degree in a relevant field is strongly preferred. Significant experience and proven ability in a related position or industry will substitute for a four-year degree. 



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