Family Mentor - EST

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role 

The Family Mentor will be responsible for working alongside a multidisciplinary care team to provide support and skill-building to carer families and patient support people. Outside of sessions, Family Mentors run support groups for patients and members of their support system, and take on additional tasks as needed. The Family Mentor is motivated by the ultimate goal of providing the highest quality evidence-based treatments for eating disorders so that everyone can achieve lasting recovery.

Responsibilities 

• Maintain an up-to-date calendar with availability to enable carer families and patient support people to book sessions.

• Meet with carer families and patient support people for virtual sessions, tailoring session content to their unique needs, actively listening, and holding space for their experiences. 

• Lead support groups for patient support people to create an Equip community for carers and provide skills-training. 

• Practice responsible self-disclosure, drawing from lived experience to an appropriate degree. 

• Consistently complete thorough and timely documentation according to Equip standards for other providers to access, review, and reference.

• Attend and participate in various internal meetings.

• Participate in initial and ongoing training as assigned. 

• Perform other duties as assigned. 

Qualifications 

• Lived experience as an eating disorder caregiver for a loved one in firm and stable recovery.

• 2+ years of experience working directly with patients and/or their families in a care setting including, but not limited to, mentorship, social work, or milieu therapy. 

• Passion for helping patients and their families as they navigate eating disorder treatment. 

• Ability to connect with a range of diverse people with varying lived experiences.

• Passion for evidence-based care and treatment as well as an ability to learn, practice, and continuously develop skills such rapport-building and motivational interviewing. 

• Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally. 

• Strong organizational and time management skills with a proven track record of meeting assigned goals. 

• Strong attention to detail.

• Comfortable working with and learning new technologies. 

• Comfortable working in a remote environment including the requirement to be on camera.

• Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment. 

• Ability to work 2 evenings per week until 8pm local time. 

Benefits

Time Off: 

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.

Medical Benefits: 

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip pays for a significant percentage of benefits premiums for individuals and families.

• Maven, a company paid reproductive and family care benefit for all employees. 

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more! 

Other Benefits

Loan Repayment:

• $500/quarter for employees under a year of tenure.

• $1,000/quarter for employees over a year of tenure.

Continuing Education:

• Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over $3,000.

• For therapists and medical providers, unlimited online courses through NetCE.

• For all providers, up to $1,000/year stipend for continuing education. 

• Opportunities to attend team onsites and conferences at various locations throughout the US. 

Work From Home Additional Perks: 

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses. 

• One-time work from home stipend of up to $500.

Physical Demands 

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law.