Faculty Operations Manager

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.    

The Faculty Operations Manager will be pivotal in coordinating ACE’s faculty to support the effective delivery of courses to our students. In this role, you will provide centralized support for faculty operations to streamline and improve efficiency, promote a consistent faculty experience across departments, support faculty engagement, improve faculty communication, and enable Chairs and faculty to focus on strategic priorities.

Your responsibilities include developing the teaching schedule across each academic term, ensuring optimal faculty utilization, and maintaining appropriate staffing ratios. You will also maintain regular communication with all faculty, track faculty performance, and collaborate with numerous departments across the college to address issues, resolve challenges, and identify opportunities for improvement. With a strong attention to detail and a commitment to meeting deadlines, you will analyze quantitative and qualitative data, manage tasks and projects, and ensure a successful launch of each academic term

Requirements

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we’re dedicated to making a positive impact and inspiring our students to do the same.

ACE is a premier organization that is continually recognized for its commitment to social responsibility. In 2016, ACE became a Certified B Corporation. As a socially conscious institution, we believe we have a responsibility to our students, alumni, employees, local communities, and society. We strive to make an impact in the world that goes well beyond our bottom line.

Who You Are

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting salary range for this position is $70,000 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look for in the Ideal Candidate

Demonstrates self-reliance by meeting/exceeding workflow needs.

Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.

Follows established processes as outlined by organization and leadership.

Completes assigned duties based on daily business needs and individual skill set.

Consistently produces a high volume of quality work.

Capable, and adapts as needed, to work under pressure and meet tight deadlines.

Proven ability to work independently with limited supervision and with other department personnel.

Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.

Must have exceptional communication, organization, and time management skills.

Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.

Must be collaborative in driving decisions and a team-player.

Strong analytical and problem-solving skills with a high attention to detail.

Builds and maintains student satisfaction.

Recognizes and anticipates student needs.

Day to Day Responsibilities

In this role, you will wear different hats, but your skills will be especially essential in the following areas: 

Develop the teaching schedule for full-time and adjunct faculty across each academic term to optimize faculty utilization and ensure appropriate staffing ratios.

Establish and maintain a regular communication calendar for faculty.

Maintain a prioritization system for high-performing faculty.

Assist in monitoring adjunct faculty budgets.

Collaborate with Registration and Records to review and adjust the distribution of students across multiple sections of the same course within the same term.

Manage the identification and assignment of substitute faculty for courses in cases of faculty illness or unavailability.

Enhance and help maintain the Faculty Commons, a space for faculty to access information and share relevant materials.

Partner with organizational development, department chairs, and assistant provosts to communicate training opportunities, support the development of new training programs, and report on training completions.

Support department chairs by monitoring faculty performance data and providing insights and recommendations.

Track faculty overloads and support the processing of paperwork for additional payments.

Standardize faculty operations processes by developing comprehensive documentation and standard operating procedures for implementation.

Drive continuous improvement by monitoring, expanding, and refining ACE processes and policies to enhance operational effectiveness and efficiency.

Respond promptly to student, faculty, or administrative concerns or issues.

Mentor and guide team members, fostering a collaborative and inclusive work environment that promotes professional growth, accountability, and high performance.

Additional duties as assigned.

Qualifications and Education Requirements

A Bachelor's degree is required; a Master's degree is preferred.

Minimum of six (6) years of professional experience, with preference given to individuals with higher education experience in faculty management, course scheduling, or academic operations.

At least three (3) years of experience managing a team.

Proven expertise in higher education operations, knowledge of processes and policies, terminology, and human resource practices.

Strong budget monitoring and financial oversight capabilities.

Advanced communication skills with the ability to compose professional emails to large audiences (e.g., faculty) and effectively collaborate with department chairs to coordinate initiatives.

Exceptional attention to detail, ensuring accuracy and error-free work.

Strong analytical abilities with demonstrated proficiency in Microsoft Excel (e.g., data importing, formula creation, graph generation, and pivot table creation).

Proficiency in Microsoft Office Suite and using other relevant computer systems (e.g., learning management systems, Power BI).

Knowledge of continuous improvement principles and experience in enhancing processes.

Demonstrated ability to adapt to evolving needs, manage multiple projects simultaneously, and work independently to drive initiatives without direct supervision.

Strong commitment to maintaining confidentiality and handling sensitive information with discretion.

Note: This job description outlines the primary duties and qualifications for the Faculty Operations Director position but may not encompass all responsibilities and requirements. Additional tasks may be assigned, as needed, to meet the organization's evolving needs.

Our Commitment to Employees

Just as we strive to empower our students for success, we also aim to enrich the lives of our employees. For 6 consecutive years, ACE was recognized as one of Indiana’s Best Places to Work, winning the #1 spot for medium-sized companies in 2020. In addition, ACE has earned national recognition, being named a USA Top Workplace in 2022, 2023 and 2024. As a virtual first organization, we celebrate diversity and are committed to creating a family-like inclusive work environment. For our full-time employees, we offer the following benefits:

Medical, dental, & vision Insurance

HSA and FSA options

Paid parental leave

Paid volunteer time

Tuition reimbursement & reduction programs

Generous PTO

401k and employer match

Full-service wellness and EAP program

Employee recognition and awards programs

Employer paid life & AD&D insurance

Short-term disability

Employer paid long-term disability

And more…

Physical Demands

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to communicate with and receive communications from students and ACE employees in real time using online and other electronic media.

Diversity

At American College of Education, we believe that the best learning environment for students and staff is one in which we encounter viewpoints and experiences that are different, yet complementary to ours. This environment is fostered by the presence of persons with diverse backgrounds. We recognize that acknowledging diversity is a necessary precondition, but sustained effort is necessary to ensure equity and greater inclusion. Through strategic planning and initiatives, we seek to develop programs that promote equity and inclusion for everyone so that all members of ACE’s community can reach their full potential. To create and maintain a truly diverse, equitable and inclusive learning community, we strive to make all feel equally valued, and we uphold our Commitment to Freedom of Expression. We may celebrate diversity, but we “live” inclusion.

Additional Notes
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Employees are increasingly integrating AI into their roles, demonstrating its potential to boost efficiency, accuracy, and productivity. By utilizing AI technologies, we can streamline processes, gain valuable insights from data, and automate routine tasks, which allows employees to concentrate on more strategic and creative aspects of their work. While AI is a beneficial tool in the workplace, if its use—such as ChatGPT, Grammarly, Copy.ai, etc.—accounts for more than 50% of any work assignments or job responsibilities, it will need to be reported to a direct leader.

Internet bandwidth speeds from an employee's remote work location must be a minimum of 50Mbps download speeds and 5Mbps upload speeds. Please note if the bandwidth is shared across multiple devices (tablets, computer, streaming, phone, etc.) you will need higher overall speeds. You can test the speed of your connection by visiting speedtest.net Purchase, setup, installation, support, and ongoing maintenance of reliable internet service is the responsibility of the individual.

American College of Education seeks to attract and retain a diverse staff consistent with its diverse student body and surrounding communities. At this time we cannot consider candidates residing in Alaska, Washington D.C., Massachusetts, South Dakota, or Alabama.

ACE is an Equal Opportunity Employer.

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