<p><span data-contrast="auto"><strong>Harbor</strong> is a high-growth, private equity-backed global consulting and technology services firm, formed from the merger of nine specialized consulting and technology businesses. Leveraging the unique strengths of these entities, the company is building an integrated and scalable organization dedicated to delivering world-class technology-enabled solutions and consulting services. As part of this growth, the firm is establishing a Chief Technology and Knowledge Officer (CTKO) role at the EVP level to shape and oversee its technology infrastructure, products, user experience, and knowledge management functions.</span> </p><p><span data-contrast="auto">The <strong>Executive Vice President, Chief Technology and Knowledge Officer (CTKO)</strong> will be responsible for architecting, developing, and leading the company's IT infrastructure, user experience (UX) initiatives, and a new Knowledge Group. This individual will also partner with and help to enable the team responsible for Harbor’s Artificial Intelligence (AI) strategy. Reporting directly to the President, this leader will be a key member of the Company’s Operating Committee. They will drive the development and execution of a technology roadmap and build a knowledge-sharing culture, while developing tools and platforms that support internal efficiencies, client delivery excellence, and intelligent automation. The CTKO will professionalize and optimize technology and knowledge, ensuring the alignment of people, processes, and technology to the company’s growth objectives. This role requires a blend of strategic, technical, and operational expertise, with a strong focus on continuous improvement, budget management, and value creation. The role also requires experience in global team management.</span><span data-contrast="auto"> It will have 4-6 direct reports and a larger team responsibility for a growing team with a headcount of up to 30 people in the first year. This is a remote/hybrid position, with pref</span><span data-contrast="auto">erence for candidates in the USA, Canada or UK. </span><span data-ccp-props="{}"> </span></p><hr><h4><strong><span data-contrast="auto">Key Responsibilities:</span></strong><span data-ccp-props="{}"> </span></h4><p><strong><span data-contrast="auto">Strategic Leadership and Roadmap Development</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Develop and execute comprehensive technology, knowledge management, and product strategy aligned with the company’s overall growth objectives.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Build and maintain roadmaps for IT infrastructure, UX, knowledge management, and AI capabilities, focusing on scalability, security, and integration across acquired entities.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Establish policies and frameworks to enhance technology usage, drive internal knowledge-sharing and collaboration, and integrate AI for competitive advantage.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Develop and manage the budget for these areas with careful cost management to enable key strategic investments.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Develop and lead the Technology Steering Committee to ensure that key investments are well-informed by the needs of the business and well-supported throughout production. </span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">IT Infrastructure and Operations</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Oversee the design, development, and deployment of a modern, robust, secure IT infrastructure to support the company’s growing needs.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Modernize legacy systems, unify disparate IT environments inherited through acquisitions, and implement AI-driven solutions to optimize IT operations and service delivery.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Drive continuous improvement in systems, processes, and technology platforms, ensuring optimal performance, cost-effectiveness, and user satisfaction.</span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">User Experience and Digital Transformation</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Lead the development of a seamless, intuitive user experience (UX) across all digital touchpoints, both internal and external.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Implement AI-driven tools and insights to personalize user experiences and enhance client and employee engagement.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Drive digital transformation initiatives to modernize tools, systems, and processes, integrating AI solutions to enable efficiencies and predictive capabilities in service delivery.</span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">Knowledge Management and Collaboration</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Establish and lead a new Knowledge Group dedicated to knowledge creation, sharing, and management across the organization.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Develop and implement digital platforms and tools that enhance knowledge-sharing, collaboration, and real-time access to information.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Create strategies for AI-driven content curation, knowledge capture, and dissemination to support a culture of continuous learning and improvement.</span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">Innovation</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Develop and execute strategies to support internal efficiencies, enhance client service offerings, and drive innovation in product development.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Identify and implement tools, platforms, and algorithms that add value across operational and client service functions.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Stay current with emerging technologies and applications, and assess their potential impact on the organization, integrating relevant solutions where appropriate.</span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">Team Development and Cross-functional Leadership</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Build, lead, and mentor a high-performing team across technology and knowledge management.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Collaborate with leaders across the organization to ensure technology, knowledge, and resources meet evolving business needs.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Foster a culture of innovation, agility, and proactive problem-solving across IT and knowledge teams.</span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">Risk Management and Compliance</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Ensure compliance with relevant IT security, data privacy regulations, and ethical considerations.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Establish policies and governance frameworks to safeguard company information, intellectual property, and ensure responsible deployment.</span><span data-ccp-props="{}"> </span></li></ul><h4><strong><span data-contrast="auto">Qualifications:</span></strong><span data-ccp-props="{}"> </span></h4><ul><li><span data-contrast="auto">Bachelor’s degree in Information Technology, Computer Science, or a related field; an advanced degree (e.g., MBA, MIS) is highly preferred.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">15+ years of experience in technology and knowledge management roles, with at least 5 years in a senior executive capacity.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Proven experience leading technology infrastructure, IT operations, and knowledge management within a consulting or professional services environment, with a strong understanding of AI applications in business contexts.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Demonstrated success in building and executing digital transformation strategies, ideally within a multi-entity or M&A environment.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Experience in integrating systems and making major technology system changes, driving digital transformation, or post-merger technology assessments/integrations preferred. </span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Strong leadership skills with a track record of developing high-performing teams and fostering a culture of collaboration, knowledge-sharing, and innovation.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Expertise in AI tools, UX design, digital product development, and knowledge management frameworks.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional teams around technology, knowledge, and AI initiatives.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Familiarity with technology ethics, IT governance frameworks, and cybersecurity best practices.</span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">Key Competencies:</span></strong><span data-ccp-props="{}"> </span></p><ul><li><span data-contrast="auto">Strategic Vision and Execution</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Operational Excellence</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Team Leadership and Development</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Innovation and Agility</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Collaboration and Influence</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto">Risk Management and Compliance</span><span data-ccp-props="{}"> </span></li></ul><div class="content-conclusion"><p><strong><span class="x_ContentPasted0">About Us:</span></strong></p><p><span class="x_ContentPasted0">Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.</span></p><p><em><span class="x_ContentPasted0">Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.</span> </em></p></div>