EverHealth - Payments Project Manager (Remote, US)

Reporting to the Head of Payments, the Payments Project Manager is responsible for the structured delivery of discrete payments projects and initiatives across the EverHealth portfolio. You will receive project direction from Payments leadership, then own the execution: building workplans, managing timelines, coordinating cross-functional teams, and closing out projects with clear, documented outcomes. This role does not own payments strategy, program design, or customer journey architecture—it owns execution.

Responsibilities

• Execute payments projects end-to-end—translate leadership-defined scope and objectives into detailed project plans and workback schedules, assign task ownership, manage dependencies, and drive initiatives to completion with clear deliverables and measurable outcomes
• Manage a portfolio of concurrent projects—including backbook campaigns, processor transitions, integration improvements, enablement rollouts, and workflow optimizations
• Maintain rigorous project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions
• Lead cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery
• Run structured project kick-offs, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery
• Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams
• Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts
• Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set
• Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning

Required Skills & Experience

• Bachelor's degree in Business, Operations, Finance, or a related field; equivalent practical experience considered
• 2-5 years of experience: fintech, or SaaS operations experience strongly preferred
• Demonstrated track record of owning and delivering complex, cross-functional projects end-to-end on scope, on time, and with measurable outcomes
• Strong project management skills: project scoping, workplan development, milestone tracking, dependency management, risk and issue management, RACI definition, and stakeholder communication; PMP, PgMP, or equivalent certification a plus
• Experience with payments systems, platforms, processors, and onboarding/activation workflows
• Hands-on expertise with Salesforce (or similar CRM) and ability to identify system gaps and work with admins on solutions
• Proficiency with project management tooling (e.g., Asana, notion etc); ability to build and maintain workplans, dashboards, and status trackers that keep teams aligned
• Excellent attention to detail and documentation skills
• Strong written and verbal communication; ability to translate payments concepts into clear guidance for non-technical audiences
• Analytical mindset with comfort working with data and metrics
• Proven ability to build relationships and drive cross-functional results
• Payments, fintech, or SaaS background strongly preferred

Where: 
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States  if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.