Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes.
We are seeking an experienced mortgage servicing leader to join our organization as a Supervisor, Escrow Management. In this role, you will oversee daily escrow analysis operations, including annual, short-year, transfer and payoff analysis. As the Supervisor, you will lead and develop a team of escrow specialists while ensuring all analyses are completed timely, accurately, and in full compliance with RESPA, CFPB, and investor requirements.
This position owns operational performance, risk mitigation, and quality outcomes for escrow analysis, partnering closely with Compliance, Technology, and Servicing Operations to drive process discipline, resolve systemic issues, and scale efficiently. The ideal candidate brings strong people leadership, deep escrow and mortgage servicing expertise, and a demonstrated ability to optimize workflows, manage regulatory risk, and deliver consistent results in a high-volume, fast-moving environment.
Supervise, coach, and develop a team of escrow specialists through regular performance feedback, skill development and career progression planning.
Foster a culture of accountability, collaboration, and continuous improvement across the team.
Own daily escrow workflow management, including task prioritization, capacity balancing, and on-time completion of all critical escrow analysis functions.
Serve as the escalation point for complex or high-risk loan-level issues, ensuring timely resolution, regulatory adherence, and strong borrower outcomes.
Provide oversight for escrow analysis operations, regulatory compliance, and ensure adherence to RESPA, state guidelines, and investor requirements (Freddie Mac, Fannie Mae, Ginnie Mae).
Conduct and monitor quality control reviews: identify root cause, drive corrective actions, and prevent repeat defects.
Ensure accuracy and compliance across escrow-related activities, including escrow setup and deletion, refund processing, onboarding due diligence, and annual and short-year escrow analyses.
Analyze operational trends and provide reporting and insights to leadership to inform strategy and improve product and process outcomes.
Partner with cross-functional teams—including Operations, Compliance, Product, and Customer Experience—to support business initiatives and ensure seamless communication.
Maintain and enforce compliance standards across all escrow activities, serving as a resource for policy interpretation and regulatory updates.
Lead by example in promoting a professional, service-oriented and results driven work environment.
Delegate tasks, manage workflow, and monitor team performance.
Implement and maintain procedures to improve quality, turnaround time, and productivity.
Monitor compliance with internal policies, company standards, and regulatory requirements.
Perform other duties as assigned.
4–6 years of experience in mortgage servicing with extensive knowledge of escrow analysis and escrow operations, including 2 years in a proven supervisory or lead role
Experience working with Freddie Mac, Fannie Mae, and Ginnie Mae loan products and guidelines.
Demonstrated leadership experience with responsibility for supervising teams, managing performance, and resolving escalations.
Strong analytical, critical thinking, and problem-solving abilities with a focus on process optimization.
Strong knowledge of escrow procedures, documentation, and compliance standards.
Excellent interpersonal and communication skills; able to influence, collaborate, and adapt quickly in a dynamic environment.
Act as a liaison with other teams to ensure compliance with production goals and timelines.
Identify and resolve technical, operational, or staffing challenges.
Proficiency with mortgage servicing systems and tools, including experience analyzing operational and control reports.
Strong critical thinking, strong analytical, and problem-solving abilities with a focus on process optimization.
Strong troubleshooting and communication skills.
Ability to manage competing priorities and meet deadlines in a fast-paced environment.
Flexibility and adaptability to evolving business needs, technologies, and regulatory requirements.
Minimum education requirement: High school diploma or GED equivalent required.
Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
Hours: No weekends or late nights required!
Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits and an EAP for additional support!
Food & meals: In-office snacks and drinks (and Bagel Fridays)!
Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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