ERP Implementation Project Manager (Eastern North America)

Job Description:

ABOUT US

Jonas Metals Software is a premier provider of ERP business systems designed specifically for the metals industry. As part of Constellation Software, Canada's largest software enterprise, we offer cutting-edge solutions to metal manufacturers, processors, distributors, and stockholders globally.

Our flagship product, iMetal, delivers robust functionality for businesses managing a wide array of materials, from coils and sheets to pipes and manufactured components. iMetal supports the entire spectrum of metals operations, including de-coiling, slitting, sawing, and finishing processes. With scalable deployment options, it caters to businesses of all sizes, from small enterprises with 5 users to large corporations with over 1000 users.

Through strategic acquisitions of specialised metals software providers such as Metalogic, PCI, and Compusource, we have established a strong presence in the UK, North America, and other international markets.

Our dedicated implementation, development, and support teams operate across multiple time zones, ensuring exceptional customer service backed by profound industry expertise. Our mission is to empower metals distributors with industry-specific software solutions that optimize operations and drive sustainable growth.

WHAT YOU'LL BE DOING

Reporting to the Professional Services Manager, the ERP Program Manager joins our expanding professional services team in the Eastern North America time zone to support global delivery of services. With our iMetal implementation projects increasing in both size and quantity as we grow, this role provides essential coordination and execution of these projects while helping coordinate the resources required on our part and on the part of our customers.

This position offers an excellent opportunity to grow your experience managing software implementations, providing exceptional customer service, and contributing to our team's success within a work-from-anywhere culture that values teamwork, innovation, and clear direction.

ROLE RESPONSIBILITIES

Key Responsibilities:

Project Execution & Delivery

Execute assigned implementation projects within scope, goals, timelines and budget while proactively managing any changes in project scope, identifying potential issues and devising contingency plans
Manage and prioritize multiple assigned projects concurrently with clear direction for executing the statement of work
Track project financials and report any fluctuations between projected and actual costs, coordinating billing and 3rd party costs with finance team
Provide regular project status updates and resource requirement forecasts to the Professional Services Manager

Client Relationship Management

Build and maintain strong working relationships by providing excellent customer care throughout the implementation lifecycle
Drive collaboration between internal/external functional teams and clients to achieve milestones and deliverables
Regularly provide status reports on project progress to the client and JMS leadership team
Communicate effectively with clients and senior leadership to identify needs and evaluate alternative business solutions

Process Implementation & Standards

Implement established configuration/implementation/change control processes and procedures consistently across assigned projects
Provide feedback and recommendations for continuous improvement of Programme Management processes to the Professional Services Manager
Follow the JMS project rollout plan based on standard methodologies to deliver client solutions efficiently and effectively

Cross-functional Coordination

Coordinate with other JMS teams to support client relationships, manage client expectations, and adjust work products and resources as needed for project success
Facilitate project handovers between departments through lifecycle management
Organize and chair project meetings, raising and progressing actions for assigned projects
Collaborate with Development, Technical, and Customer Services teams to resolve project-specific issues

Implementation Support & Guidance

Provide expert guidance to address critical or outstanding issues impacting assigned implementations, escalating to Professional Services Manager when necessary
Attend on-site meetings when required with flexibility in working hours to attend meetings across global time zones

Project Coordination & Execution

Execute assigned iMetal implementation projects ensuring adherence to established quality standards and methodologies
Coordinate with technical teams to ensure seamless delivery of complex ERP implementations under Professional Services Manager guidance
Support the Professional Services Manager in capacity planning by providing accurate project status and resource requirement forecasts

Quality Assurance & Documentation

Ensure assigned implementations meet established quality standards and compliance requirements
Maintain documentation standards for all project deliverables and processes as defined by the Professional Services Manager
Implement quality gates and review processes throughout assigned project lifecycles

Performance Monitoring & Reporting

Track and report on key performance indicators for assigned project delivery and client satisfaction to the Professional Services Manager
Provide data and insights to support the Professional Services Manager's strategic decision making and resource planning
Document lessons learned and best practices from project delivery for knowledge sharing across the Professional Services team
Escalate trends, risks, and opportunities identified in assigned projects, including team performance insights

Key Skills & Experience:

Essential Requirements:

Degree-level education or equivalent required with industry experience considered as an alternative
5+ years of program management with proven experience managing software implementations and project teams
Experience with project management tools such as Zoho Projects, SmartSheet or similar platforms
Demonstrated experience in team selection, management, and performance evaluation within project environments
Proficient technical understanding of software development life cycle, application design, integration, and hosting technologies
Authorization to work in the EU, North America and MEAP regions
Full clean driving licence for domestic and international travel requirements

Preferred Qualifications:

Agile Project Management qualification
Experience in the metals industry or comparable vertical markets
Fluent in written and spoken English, with Spanish or French language skills advantageous

Technical Competencies:

Strong general computer literacy, including back-office Internet applications
Ability to demonstrate knowledge of software development processes and integration technologies
Understanding of ERP implementation methodologies and best practices
Experience with Google Workspace and project management tools

Personal Attributes:

Leadership & Communication:

Self-starter with a strong sense of ownership, assertive follow-through, and passion for highest level of customer satisfaction
Superior communication and presentation skills (both verbal and written) with ability to communicate effectively with executives, clients, and project teams
Strong diplomatic skills with excellent listening and questioning abilities
Proven ability to lead and motivate project teams while managing performance and resolving conflicts

Professional Qualities:

Ability to handle ambiguity that arises in dynamic and fast-paced development environments
Strong analytical and organisational skills with exceptional attention to detail
Effective time management with ability to prioritize multiple competing demands
Solution-oriented approach with ability to remain focused and see lengthy tasks through to completion

Work Style & Adaptability:

Ability to work individually or as part of a team with sound independent judgment and decision-making capabilities
Understanding of remote work dynamics with ability to work from home effectively
Flexibility to work across alternative time zones when required
Strong team leadership skills with experience managing diverse project teams and stakeholders
Robust, focused and consistent approach to work with genuine interest in raising performance standards

COMPETENCIES, SKILLS & BEHAVIOURS

Core Competencies:

Program Management excellence with focus on delivery and customer satisfaction
Documentation creation and organizational skills
Effective listening and communication capabilities
Superior time management and prioritization abilities

Technical Skills:

Google Workspace proficiency
Project management tools expertise
Literacy and numeracy competence
Software implementation methodologies

Behavioral Attributes:

Customer service champion mindset
Strong work ethic with results-driven approach
Collaborative team player with independent judgment
Continuous improvement mindset with passion for excellence

Employment Type

Full-time with the ability to flex hours to alternative time zones when required.

Business Unit:

MCMS

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.