Epic Hospital Billing Analyst

We are looking for a talented and experienced Epic Hospital Billing Analyst to join our team. As an Epic Hospital Billing Analyst, you will assume a leadership role in implementing and maintaining the Epic electronic health record (EHR) system for our clients. You will work as a part of a team-based culture to meet our clients’ support needs while mentoring others and having fun! 

As an Epic Hospital Billing Analyst at Cardamom, you will: 

• Spearhead enterprise-wide initiatives, collaborating with senior leadership, the Cardamom Team, and key stakeholders to define and execute the strategic vision for Epic system implementation and optimization 
• Provide high-level strategic consultation to clients, guiding them through complex system challenges and delivering innovative, future-proof solutions that align with both business and technical objectives 
• Lead complex troubleshooting efforts, identifying systemic issues and implementing sophisticated solutions that optimize system performance and mitigate risks across all operations 
• Shape the creation and governance of system documentation, developing standards for internal and client-facing materials, ensuring that all configurations, workflows, and processes are documented with precision and clarity 
• Establish best practices for internal knowledge management, creating strategic documentation frameworks, training programs, and operational guides to continuously elevate the team's efficiency and expertise 
• Mentor and guide cross-functional teams, providing coaching, knowledge transfer, and leadership for complex projects while fostering a culture of continuous improvement and innovation within the organization 
• Ensure proactive management of SLAs, driving high-level service excellence and working with clients to address and exceed their expectations through strategic solutions and performance improvements 
• Serve as a key liaison between leadership, clients, and technical teams, facilitating high-level communications, aligning diverse teams around common objectives, and ensuring that all critical decisions and outcomes are documented and communicated effectively 

Our ideal Epic Application Analyst will have:  

• Expert-level Epic certification(s) and specialized knowledge in multiple complex Epic modules, with a track record of leading and advising on large-scale implementations, optimizations, and system-wide improvements 
• 4+ years of experience in Epic application support, implementation, and strategic consulting, with a focus on managing high-level technical and operational challenges across a diverse healthcare ecosystem 
• Proven thought leader in driving strategic initiatives, guiding stakeholders (executive, clinical, IT) through technology transformations and aligning systems with overarching business goals 
• Expertise in ITIL and service management, providing leadership in incident and change management processes to ensure the highest standards of service delivery and performance 
• Ability to mentor, train, and influence organizational growth, creating best practices, training materials, and fostering a culture of continuous improvement and innovation within the team 
• Proven leadership in on-call management and crisis resolution, ensuring swift, effective decision-making during high-stakes situations outside of standard business hours 
• Ability to travel up to once a year