Position Summary:
HealthSnap’s Customer Success Managers partner closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow HealthSnap’s relationships with new and existing customers as they deploy, adopt, and expand the HealthSnap Remote Patient Monitoring and Care Management programs. You are curious, creative, energetic, self-driven, and a passionate advocate for your customers. You proactively build knowledge of your customers and their needs and are skilled at leveraging that expertise to establish yourself as the customer’s trusted advisor. The successful candidate will ensure focus is always given to the areas of greatest need and drive engagement throughout all stages of the customer life cycle. Your goals will be focused on customer satisfaction, retention, and revenue growth.
Responsibilities:
- Support customers throughout the HealthSnap Customer Journey: from implementation through adoption, utilization, and growth to drive long-term success and value
- Become each customer’s trusted advisor; drive adoption of HealthSnap’s platform & services with a focus on delivering customer value and achieving the customer’s desired business outcomes
- Develop and maintain a comprehensive knowledge of HealthSnap’s platform & services, and leverage that expertise to make impactful and strategic recommendations to customers to optimize their performance
- Independently lead customer meetings, trainings, and business reviews, with a focus on celebrating achievements, addressing concerns, solving problems, and advancing the overall relationship
- Proactively and strategically leverage customer data to provide clear, relevant, and actionable information to drive engagement, satisfaction, and retention
- Own the identification of key customer needs as well as expansion opportunities, translate them to internal tasks, and execute
- Develop strong relationships and collaborate across your team of Customer Success Managers, Sales Executives, Clinical Operations, Product, and other internal teams to ensure customers have an optimal experience and achieve their desired outcomes
Qualifications:
- 5+ years of Customer Success Management/Account Management experience managing the delivery of technology solutions in a healthcare setting, previous SaaS experience strongly preferred
- Healthcare industry domain expertise, including robust knowledge of at least one of the following: revenue cycle management, electronic medical records, and/or insurance markets (Commercial, Medicare, and/or Medicaid)
- Demonstrated experience working with executive leadership within regional and/or national healthcare systems
- Strong communication and collaboration skills, with enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude
- High degree of proficiency in CRM and modern SaaS CS tools
- Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements
Benefits:
HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time Off, Career Advancement Opportunities, and the ability to work remotely.
We embrace diversity and are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are passionate about improving the future of healthcare through innovative technology, we want to hear from you!