Enterprise Customer Success Manager

About Nabla

We are a team of entrepreneurs, physicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading ambient AI assistant that’s redefining healthcare delivery. By streamlining clinical documentation, Nabla empowers doctors to channel their energy where it matters most - patient care. Trusted by over 45,000 clinicians and implemented in more than 85 healthcare organizations, our AI assistant is making waves in the medical industry.

We are only at the start of an ambitious journey. With a bold vision to support 5 million practitioners worldwide, we've recently secured $30 million in Series B funding and are actively seeking exceptional talent to be part of our team.

This is a great time to join us!

Job Overview:

We are seeking an experienced and dynamic Enterprise Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our key accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.

Key Responsibilities:

• Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product. 

• Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.

• Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.

• Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.

• Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

Qualifications:

• Experience: 5+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company.

• Industry Knowledge: Strong understanding of the healthcare industry and the needs of clinicians.

• Communication Skills: Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.

• Technical Aptitude: Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus.

• Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making doctors' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for doctors. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our doctors asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.

We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), hold a game night every now and then, and are constantly snacking on chocolate or nuts.

If this sounds like an environment you’ll thrive in, we look forward to reading your application!

Diversity & Inclusion

Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.

As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.