Enterprise Account Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

We are seeking a highly motivated and experienced Enterprise Account Manager to join our team. The Enterprise Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in account management, a strong business acumen, excellent communication skills, and the ability to build strong relationships with key stakeholders.

• Manage some of the largest relationships at PPRO, driving new commercial opportunities with key decision makers and influencers
• Develop and execute account plans to grow revenue and portfolio shareIdentify and pursue cross-selling and upselling opportunities
• Collaborate with cross-functional teams to deliver on customer needs and objectives
• Act as a trusted advisor and build and maintain strong relationships with key decision-makers and influencers
• Manage contract negotiations and renewals
• Ensure customer satisfaction and retention
• Analyze and report on account performance and market trends
• Develop and implement strategies to mitigate risk and increase customer loyalty

• Managing all Customer training initiatives. Including the management of a PPRO training program for its Customer’s sales and marketing teams
• Payment Service Provider (PSP) and Merchant contract facilitation and the drafting of pricing amendments. In particular, working with the Risk and Boarding teams to approve contracts
• Delivering high quality presentations to clients on a quarterly basis regarding their performance, areas for growth, and presenting new products and market trends

• 8+ years of experience in account management or a related field, preferably within the payments or fintech industry
• Proven track record of achieving revenue targets and growing share of wallet within an account
• Strong business acumen and ability to understand the economics of a varied set of products and markets
• The ability to tell stories using data and creating compelling visuals 
• A strong relationship builder and communicator with customers and internal stakeholders from a wide range of countries and backgrounds
• Experience managing complex contract negotiations and renewals
• Ability to work independently and as part of a team in a fast-paced environment

What's in it for you?:

Remote working - Experience the freedom of remote working, where you can achieve optimal work-life balance and harness your creativity in a comfortable environment, all while contributing seamlessly to our dynamic team. We also provide a international work from abroad policy, enabling employees to work remotely in different locations for up to another 30 days per year. 

Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance. 

Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan  can help you lower your taxes, pay for health care more easily and even save for retirement.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Professional and personal development - We provide leadership cafes, on-the-job training, and access to LinkedIn learning to help you gain knowledge beyond your role. We also offer German language courses to our non native speakers employees.

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our Principles: 

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore  new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.