This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enrollment Manager based in United States.
The Enrollment Manager will lead and develop a high-performing enrollment team while contributing directly to operational success and customer experience outcomes.
This player–coach role combines people leadership, performance management, and hands-on enrollment expertise to drive measurable results.
The position focuses on improving conversion rates, enhancing team capabilities, and ensuring consistently high-quality interactions.
You will coach team members through structured feedback, monitor key performance indicators, and identify opportunities for continuous improvement.
The ideal candidate thrives in a data-driven environment and brings strong leadership, communication, and problem-solving skills.
This role offers the opportunity to make a meaningful impact by supporting teams that help individuals access important services and resources.
Accountabilities- Lead, mentor, and performance-manage a team of Enrollment Specialists, creating a culture of accountability, ownership, engagement, and continuous improvement.
- Drive team enrollment goals by monitoring productivity, conversion rates, call efficiency, documentation accuracy, and overall operational performance.
- Conduct regular coaching sessions, including one-on-ones, call reviews, skill development sessions, and structured feedback discussions to improve team capabilities.
- Identify individual strengths and development opportunities, creating targeted improvement plans and supporting employee growth.
- Maintain a limited personal enrollment caseload to stay connected with customer interactions, demonstrate best practices, and support complex or escalated situations.
- Monitor enrollment metrics and dashboards to identify trends, resolve workflow challenges, and implement strategies that improve efficiency and quality.
- Partner with leadership teams to optimize processes, improve scalability, and ensure a consistent, high-quality customer experience.
Requirements
- 3–5+ years of experience in enrollment, admissions, inside sales, member engagement, or a similar customer-focused environment.
- Previous leadership, team lead, or people management experience with a demonstrated ability to coach and develop employees.
- Proven success improving conversion rates, team performance, productivity, or operational outcomes in a metrics-driven environment.
- Strong analytical skills with the ability to interpret KPIs, identify trends, and make data-informed decisions.
- Excellent communication skills with the ability to provide clear, actionable feedback and build trust across teams.
- High emotional intelligence, empathy, and the ability to balance performance expectations with a supportive leadership approach.
- Strong organizational skills, accountability, and the ability to manage multiple priorities in a fast-paced environment.
- Experience in healthcare, caregiving, or related service industries is preferred.
Benefits
- Competitive compensation package based on experience and qualifications.
- Full-time remote work flexibility within the United States.
- Opportunity to lead and grow a team while making a meaningful impact on customer experiences.
- Collaborative environment focused on innovation, continuous improvement, and operational excellence.
- Opportunities for professional development and leadership growth.
- Access to company-provided benefits and employee support programs.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1