Engineering Manager, Shared Services

<div class="content-intro"><img src="https://hi-contentful.imgix.net/4xN7JhmwCRuz3y9M8L8CF7/5c244c52cfc982bd1a348a80dc35d43b/hi-logo-new.svg?auto=format&ixlib=react-9.0.3&h=40&w=132&q=50&dpr=2" alt="hi-logo" width="132" style="max-width: 100%;"></div>Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as <a href="https://www.globenewswire.com/news-release/2023/01/13/2588448/0/en/Human-Interest-and-BlackRock-Join-Efforts-to-Expand-Access-to-Retirement-Plans-for-Working-Americans.html#:~:text=Human%20Interest%20has%20secured%20approximately%20%24500%20million%20in%20funding%20to%20date&text=NEW%20YORK%20and%20SAN%20FRANCISCO,businesses%20across%20the%20United%20States.">BlackRock</a>, <a href="https://www.globenewswire.com/news-release/2021/08/04/2274611/0/en/The-Rise-Fund-Leads-200M-Series-D-Investment-in-Human-Interest-to-Accelerate-Growth-and-Societal-Impact.html">TPG (The Rise Fund)</a>, SoftBank, <a href="https://www.globenewswire.com/news-release/2021/02/11/2174214/0/en/Human-Interest-Completes-105M-Series-C-Following-Breakout-Year-in-2020.html">Glynn Capital</a>, NewView Capital, USVP, Wing, Uncork, and more.About the roleThe Engineering Manager, Shared Services will lead the platform team that the rest of Human Interest engineering builds on. Shared Services delivers common, reusable capabilities such as AI services, authentication, authorization, notifications, email, tokenization, frontend hosting and theming, and shared libraries that other engineering teams depend on. Our success is measured by the adoption of these capabilities across the org and by how durable, observable, and pleasant they are to use.As the leader of Shared Services, you will set the direction of the team and define the ideal future state. You will partner with product managers, business managers, designers, and other cross-functional teams to identify and prioritize projects and initiatives that drive business growth and improvement.This opportunity is ideal for an experienced engineering manager who is excited to lead a platform team and shape the foundations the rest of the company builds on. This role reports to a senior engineering manager within the Platform team.What you get to do every day<ul><li style="font-size: 10pt;">Utilize your leadership experience to build and develop a high-performing and engaged team while also promoting a safe environment for people to experiment, learn, and grow.</li><li style="font-size: 10pt;">Drive the team's adoption of AI-powered development tools to the leading edge.</li><li style="font-size: 10pt;">Set the vision for and guide the team towards creation of our AI platform.</li><li style="font-size: 10pt;">Ensure there is a clear shared vision for the Shared Services platform within the team, and a roadmap for how to get there.</li><li style="font-size: 10pt;">Leverage your engineering experience to mentor engineers to build quality software, and partner with Staff engineers on durable platform decisions.</li><li style="font-size: 10pt;">Work closely with your cross-functional teams — Product, TPM, Information Security, and consuming engineering teams.</li><li style="font-size: 10pt;">Ensure our shared services are delivered with high quality by monitoring and improving customer-perceived reliability, performance, and developer experience.</li><li style="font-size: 10pt;">Drive adoption of shared platform capabilities across HI engineering, partnering with consumer teams to onboard them and incorporate their feedback.</li><li style="font-size: 10pt;">Make intelligent trade-offs while balancing, communicating, and prioritizing the needs of your team, your platform consumers, and the business as a whole.</li><li style="font-size: 10pt;">Establish and embody necessary processes and practices that enable the team to successfully develop, support, and maintain our solutions, including on-call hygiene and incident response.</li><li style="font-size: 10pt;">Attract, recruit, and retain motivated and engaged engineers, building on and complementing the diversity of our teams.</li></ul>What you bring to the role<ul><li style="font-size: 10pt;">5+ years of experience building and maintaining quality software in production at scale.</li><li style="font-size: 10pt;">Minimum of 3 years managing a technical team of engineers in a fast-paced environment.</li><li style="font-size: 10pt;">Experience leading a platform, shared-services, or developer-experience team, or a closely related domain where your customers were other engineers.</li><li style="font-size: 10pt;">Successful ownership of a high-volume software service, including ensuring customer cases are addressed in a timely manner and services are monitored for reliability and performance.</li><li style="font-size: 10pt;">Understanding of systems design, scalability, performance, and data modeling concepts.</li><li style="font-size: 10pt;">Knowledge of software design and agile processes to effectively deliver products.</li><li style="font-size: 10pt;">Understanding of application security lifecycle and security best practices.</li><li style="font-size: 10pt;">You care deeply about culture and foster collaborative, inclusive teams in which people are empowered to do their best work.</li><li style="font-size: 10pt;">Excellent communication skills (verbal and written) and ability to collaborate cross-functionally.</li><li style="font-size: 10pt;">You treat internal engineering teams as customers and care about their developer experience as much as you care about your own team's output.</li><li style="font-size: 10pt;">Experience directing AI coding agents (GitHub Copilot, Cursor, Claude Code) in a team setting.</li></ul>Nice to haves:<ul><li style="font-size: 10pt;">Bachelor's degree in computer science or equivalent.</li><li style="font-size: 10pt;">Past experience working in startups and/or fintech.</li><li style="font-size: 10pt;">Experience leading identity, authorization, or notification systems at production scale (e.g., RBAC/ReBAC, SpiceDB / Authzed, OPA, Cedar).</li><li style="font-size: 10pt;">Familiarity with our stack: TypeScript / Node.js, React, AWS, PostgreSQL, and Terraform (CDKTF).</li><li style="font-size: 10pt;">Experience deprecating a legacy monolith in favor of services.</li></ul>Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.Why you will love working at Human InterestHuman Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.Join Human Interest and make a lasting impact by shaping the future of retirement.Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. <ul><li style="font-size: 10pt;">Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.</li><li style="font-size: 10pt;">Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.</li><li style="font-size: 10pt;">Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!</li><li style="font-size: 10pt;">An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.</li><li style="font-size: 10pt;">Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.</li></ul>Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $220,000 - $265,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.Benefits - <ul><li style="font-size: 10pt;">A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees</li><li style="font-size: 10pt;">Top-of-the-line health plans, as well as dental and vision insurance</li><li style="font-size: 10pt;">Competitive time off and parental leave</li><li style="font-size: 10pt;">Addition Wealth:  Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness</li><li style="font-size: 10pt;">Lyra: Enhanced Mental Health Support for Employees and dependents  </li><li style="font-size: 10pt;">Carrot: Fertility healthcare and family forming benefits</li><li style="font-size: 10pt;">Candidly:  Student loan resource to help you and your family plan, borrow, and repay student debt</li><li style="font-size: 10pt;">Monthly work-from-home stipend; quarterly lifestyle stipend</li><li style="font-size: 10pt;">Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.</li></ul>We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades:<ul><li style="font-size: 10pt;">Certified as a Great Place To Work® (2023-2025)</li><li style="font-size: 10pt;">Fortune Best Place to Work in the Bay Area (2024)</li><li style="font-size: 10pt;">Best Places to Work by Built In (2023-2024)</li><li style="font-size: 10pt;">America’s Best Startup Employers by Forbes (2020-2022, 2024) </li><li style="font-size: 10pt;">A Top Company by Y Combinator (2020-2023)</li><li style="font-size: 10pt;">Inc. Fastest Growing Companies (2021)</li></ul>Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at <a href="mailto:applicantaccommodations@humaninterest.com">applicantaccommodations@humaninterest.com</a>. Protect yourself against fraud and identity theft. Apply to our open positions directly via our <a href="https://job-boards.greenhouse.io/humaninterest">careers page</a> on Greenhouse. Human Interest will never ask applicants for their financial or banking information as part of our application process. All legitimate communication will come from a @<a href="http://humaninterest.com">humaninterest.com</a> email address. If you have questions, please reach out to us directly at careers@humaninterest.comPlease note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors, including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with<a href="https://humaninterest.com/applicant-privacy-notice/"> CCPA</a> guidelines.See more: <a href="https://humaninterest.com/disclosures">https://humaninterest.com/disclosures</a>

Engineering Manager, Shared Services

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