Engagement Manager (Remote - US)

This position is posted by Jobgether on behalf of Clutch. We are currently looking for an Engagement Manager in United States.

As an Engagement Manager, you will lead multiple customer onboarding projects, ensuring seamless implementation and measurable success. You will manage around eight client engagements at a time, driving execution, accountability, and communication between all stakeholders. This role requires strong project management skills, the ability to build trusted relationships with executive sponsors, and a passion for delivering value. You will also contribute to the continuous improvement of methodologies, tools, and practices, while developing a deep understanding of the credit union ecosystem. This is a dynamic opportunity to combine leadership, technical acumen, and customer engagement in a high-growth, fast-paced environment.

Accountabilities:

·         Manage customer onboarding projects from initiation through successful implementation, ensuring milestones, deliverables, and timelines are consistently met.

·         Develop detailed project plans, schedules, and communication strategies for internal and external stakeholders.

·         Lead milestone meetings, provide weekly status updates, and proactively address risks to keep projects on track.

·         Partner with executive-level sponsors to align solutions with business objectives and drive measurable outcomes.

·         Build strong relationships with customer stakeholders, becoming a trusted advisor on industry best practices.

·         Track and manage project scope, including preparing change orders when needed.

·         Coach and mentor project teams to foster collaboration and accountability.

·         Contribute to the design and refinement of methodologies, templates, and tools to enhance delivery capabilities.

Requirements

·         7+ years of experience in project management, customer success, or enterprise software implementations.

·         Strong communication and presentation skills, with the ability to influence stakeholders at all levels including VP and C-suite.

·         Proven ability to lead meetings with customers, manage multiple engagements simultaneously, and navigate complex integration challenges.

·         Expertise with both waterfall and agile methodologies.

·         Ability to understand, document, and translate business requirements into actionable solutions.

·         Track record of building trusted client relationships and delivering high customer satisfaction.

·         Executive presence, consultative mindset, and strong leadership skills.

·         Comfortable creating structure in ambiguous situations and adapting in a fast-paced environment.

·         Passion for continuous learning, product expertise, and contributing to a high-growth organization.

Benefits

·         Remote work flexibility with the freedom to work from anywhere.

·         Bi-annual company off-sites in exciting destinations.

·         Flexible paid time off for rest and rejuvenation.

·         Competitive compensation package including stock options.

·         Budget for home office setup to create your ideal workspace.

·         Professional development opportunities supported by a budget for work trips and co-working.

·         Comprehensive health and dental insurance coverage.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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