<div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. </p><p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p><p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.</p></div><h3><span style="font-size: 12pt;"><strong>About the Role:</strong></span></h3><p><span style="font-size: 12pt;">We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build.</span></p><h3><span style="font-size: 12pt;"><strong>Key Responsibilities:</strong></span></h3><ul><li style="font-size: 12pt;"><span style="font-size: 12pt;">Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive services attach and bookings on new and expansion deals.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Build the repeatable process, templates, and pricing logic that let this function scale.</span></li></ul><h3><span style="font-size: 12pt;"><strong>Qualifications:</strong></span></h3><ul><li style="font-size: 12pt;"><span style="font-size: 12pt;">4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Track record of driving services attach and bookings — not just processing paperwork.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Comfortable pricing and defending services value directly with enterprise customers.</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Deal desk or commercial-contracting exposure a plus.</span></li></ul><p><span style="font-size: 12pt;"><strong>Perks & Benefits:</strong></span></p><p><span style="font-size: 12pt;">We offer a comprehensive and people-first benefits package to support you at work and in life:</span></p><ul><li style="font-size: 12pt;"><span style="font-size: 12pt;">Comprehensive medical, dental, and vision coverage with plans to fit you and your family</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid parental leave for all new parents welcoming a new child</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Remote work setup budget to help you create a productive home office</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly wellness and communication stipend to keep you connected and balanced</span></li><li style="font-size: 12pt;"><span style="font-size: 12pt;">20 days of vacation time to promote a healthy work-life blend</span></li></ul><p><span style="font-size: 12pt;"><strong>Compensation at Cresta:</strong></span></p><p><span style="font-size: 12pt;">Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.</span></p><p><span style="font-size: 12pt;"><strong>Compensation for this position includes a Base salary + Variable + Equity. </strong></span></p><p><span style="font-size: 12pt;">Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.</span></p><p><span style="font-size: 12pt;">We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai</span></p>