Engagement Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Engagement Manager in the United States.

This role sits at the intersection of customer success, project delivery, and AI-driven transformation in the contact center space. The Engagement Manager is responsible for ensuring the successful deployment of advanced automation solutions that reshape how enterprises handle customer interactions at scale. Acting as the primary point of contact during implementation, you will guide customers through complex deployments, aligning technical capabilities with business outcomes. This position combines hands-on project leadership with strategic advisory work in a fast-moving, highly innovative AI environment. You will collaborate closely with internal teams and enterprise clients, including Fortune 500 organizations, to ensure smooth execution and measurable value delivery. It is a high-impact role where strong communication, technical fluency, and customer empathy directly influence deployment success and long-term adoption.

Accountabilities

The Engagement Manager is responsible for leading customer implementation projects, ensuring successful adoption of AI-powered solutions, and acting as the key liaison between clients and internal teams throughout the deployment lifecycle.

Lead end-to-end customer implementation projects, ensuring timely delivery, alignment with scope, and achievement of defined success metrics.
Serve as the primary Professional Services owner for assigned customers during active deployment engagements.
Act as a trusted advisor to clients, providing best practices on platform configuration, AI capabilities, and conversational automation strategies.
Coordinate internal resources and collaborate with other Engagement Managers to ensure proper staffing and project execution.
Contribute to the development and enforcement of implementation methodologies and delivery standards.
Facilitate customer communications including kickoff meetings, status updates, and executive business reviews.
Manage stakeholder expectations and support issue resolution under dynamic, fast-paced conditions.

Requirements

The ideal candidate brings experience in customer-facing delivery roles, strong project management capabilities, and the ability to confidently engage with both technical and executive stakeholders.

2–3 years of experience in customer-facing project management, consulting, or implementation roles.
Strong technical fluency, with the ability to discuss APIs, platforms, and AI/automation concepts at a high level.
Excellent communication and presentation skills, including experience leading client workshops and executive reviews.
Proven ability to manage multiple priorities and deliver projects in fast-paced, high-pressure environments.
Strong relationship-building skills with the ability to influence stakeholders and drive alignment.
Bachelor’s degree in a technical or related field (or equivalent experience).
Willingness to travel approximately 25% as required.

Benefits

Competitive salary aligned with experience and impact
Equity participation in a high-growth AI company
Comprehensive health, dental, and vision coverage
Flexible, remote-first work environment
Flexible vacation policy and paid sabbatical after 5 years
Tech, learning, and development stipend (courses, books, conferences)
Wellness support and stipends for physical and mental well-being
Company offsites and team gatherings to strengthen connection in a distributed environment
Opportunity to work with leading enterprise clients and cutting-edge AI technology

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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