Engagement Manager

AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO: 

• Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash portfolio ensuring seamless execution for clients
• Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and controlling billable and non billable time
• Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans
• Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
• In collaboration with Neuraflash’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks
• Act as a “thought leader” for our customers, helping them drive outcomes while continuously identifying areas of further transformation 
• Manage a team of individuals that may include both direct and indirect reports; ensuring you understand individual development goals and how they will be obtained
• Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets
• Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale
• Travel up to 50% for customer projects and company events

QUALIFICATIONS:

• 10+ years of consulting experience in delivery leadership relative to iterative software development as a Project Manager, Program Lead, Engagement Lead, and similar roles leading complex projects
• 5+ years of experience leading customer engagements of 15+ individuals
• 5+ years of experience selling and delivering business solutions on the Salesforce or AWS platform; demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across Salesforce clouds and/or AWS services
• Strong experience with Salesforce, Amazon Connect, Contact Center technology implementations, or Salesforce Field Service / Revenue Cloud highly preferred
• Experience in all phases of services delivery, software development, and testing life cycles
• Expert in agile software delivery methodologies: Scrum, Kanban, SAFe, and Lean
• Expert at project delivery, including all aspects of program management and the SDLC
• Experience in management of established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies
• Experience with building out project and program teams and organizing programs for success
• Experienced in management with a strong history of mentoring others
• Demonstrated track record of writing SOWs and Change Requests, delivering projects to SOWs and handling conversations around scope and scope creep

PREFERRED SKILLS:

• Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state-of-the-art technology
• Outstanding verbal and written communication skills to audiences of all levels including client-facing skills
• Eager to embrace challenging situations and enjoys solving complex problems
• Proven ability to work cross-functionally