Emerging Accounts Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Emerging Accounts Manager in United States.

This role focuses on managing a high-volume portfolio of smaller SaaS customers throughout the entire post-sales lifecycle, from onboarding through renewal. You will ensure consistent adoption, engagement, and retention by following structured playbooks and scalable engagement models. Acting as the primary point of contact for your portfolio, you will help customers realize value from the platform while maintaining renewal predictability and operational efficiency. The role is highly process-driven and emphasizes pattern recognition, data-informed decision-making, and disciplined execution. You will work in a fast-paced, remote-friendly environment where consistency, organization, and communication are key to success. This position is ideal for someone who enjoys structured account management and building efficiency at scale across many customer relationships.

Accountabilities:

Manage a large portfolio of emerging accounts, owning the full post-sales lifecycle including onboarding, adoption, engagement, and renewals.
Execute high-volume renewals using established workflows, ensuring accuracy, timeliness, and strong forecast reliability.
Drive customer adoption through standardized outreach, usage monitoring, and value reinforcement based on product engagement signals.
Track customer health using CRM and usage data to identify risks, churn indicators, and expansion opportunities at scale.
Maintain accurate account documentation, renewal forecasts, and engagement records across internal systems.
Collaborate cross-functionally with CX, Sales, and Operations teams to share insights, improve processes, and support scalable growth motions.

Requirements

Experience in customer success, account management, renewals, or SaaS support, ideally in a high-volume or scaled portfolio environment.
Strong organizational skills with the ability to manage multiple accounts and workflows simultaneously.
Comfortable working within structured processes, playbooks, and standardized engagement models.
Excellent written and verbal communication skills with the ability to communicate clearly and consistently.
Experience using CRM systems and interpreting customer data or engagement metrics.
Strong analytical thinking and ability to identify patterns, risks, and opportunities across large datasets.
A collaborative mindset with the ability to work effectively in cross-functional and remote teams.

Benefits

Competitive base salary with additional variable incentive compensation (OTE up to $90,000–$100,000 USD annually)
Equity opportunities through stock options
Comprehensive medical, dental, and vision insurance for employees and dependents
Flexible time off, paid holidays, and paid parental leave
Mental health and wellness resources, including employee assistance programs
Remote-first work environment with monthly work-from-home support stipend
Disability and life insurance coverage (short-term and long-term)
Inclusive workplace culture with a strong focus on diversity, equity, and belonging.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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