Eligibility Program Manager

ClassWallet, a financial technology company serving agencies responsible for managing public funds, is hiring an Application Program Manager to join our growing team.

Agencies use ClassWallet to get public funds to the right people, and ensure the funds are used for the right purpose. ClassWallet’s suite of products and services empowers agency administrators to dramatically increase efficiency of funds distribution and spend compliance, reduce programmatic costs, maximize the full potential impact of the program, and satisfy the needs and expectations of policymakers, constituents and public reporting.  ClassWallet has processed over $3.5 Billion to date and serves public agencies across 33 states. 

The Company has developed an industry-defining digital wallet solution which has gained rapid traction among state and local agencies and school districts across America. ClassWallet ranks as the 61st fastest growing software company on the prestigious Inc. 5000 list of fastest-growing private companies and the 21st fastest growing financial technology company on the Deloitte Technology Fast 500 in 2023.

While the Company delivers immense business value, the social impact of ClassWallet is a fabric that runs through its mission and corporate culture.  As a result of ClassWallet’s innovation, public programs run with exponentially more efficiency and the impact and breadth of the programs for the individuals they serve is dramatically higher. This mission compliments the Company mission-based culture with focus on gratitude and work-life balance.

About the Role

We pride ourselves on delivering exceptional customer service and are dedicated to helping our clients succeed. We are currently seeking an experienced Scholarship Application Program Manager to join our team as we continue to grow our position as the leading financial platform in the public funds market across the United States. Application eligibility services are an important part of these multi-million dollar, multi-year programs and require oversight from the beginning through renewals and close-out. As an Application Program Manager, you will play a pivotal role in delivering exceptional support and service to various State programs including ESA and microgrant programs. The role requires the oversight of an application portal in conjunction with the client’s rules and eligibility criteria to include specification, testing, go-live, reporting, and on-going program management. This role offers the opportunity to make a significant impact on families and their use of State government funding, while also taking on the responsibilities of program management for career development.

Job Responsibilities:

• Serve as the primary point of accountability and communication of State eligibility programs
• Serve as the primary point of contact and trusted advisor for Client Administrators and Project Managers, providing personalized support and guidance to address their needs and challenges
• Act as a subject matter expert on best practices for Eligibility Program Administration including developing Standard Operating Procedures and perform ongoing Quality Assurance
• Provide subject matter expertise to solve complex client issues
• Provide training/webinars for full range of users (novice to experts)
• Perform application specification, design, testing, go-live and change management as required
• Collaborate closely with client success, product enhancement, implementation, and customer success teams to ensure a seamless transition from implementation to ongoing customer success
• Provide input to Proposals, Project Plans, and Cost estimates for major projects

Requirements

• Minimum of 3 years of experience in a customer-facing role within the SaaS or technology industry
• Demonstrated success in the application/portal/eligibility/scholarship process
• Demonstrated success in building and nurturing client relationships, driving customer satisfaction, and achieving business results
• Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns
• Excellent communication and presentation skills, with the ability to articulate complex concepts in both remote and onsite environments
• Strong attention to detail
• Experience in leading small teams in a public sector environment
• Experience with project management tools like MS Project and Asana
• Report-building experience and ability to communicate to internal and external audiences
• Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Experience with CRM systems, support ticketing platforms, and customer success tools
• Public sector experience is a plus
• Experience with various technologies like: Google Suite, Salesforce, QuickSight (or similar BI platform) is a plus

Benefits

ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.

We offer an excellent salary and benefits commensurate with experience.

ClassWallet.com is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.