Find your calling at Mercy!

The EAP Clinician provides call-center based services to Mercy and contracted employers, employees, and members of their household. The EAP Clinician also provides call-center-based services for Mercy-contracted student crisis and referral programs. Clinical services include in-the-moment support, crisis intervention/risk assessment, coordination of referrals, consultation with employer leaders, and case monitoring.

Position Details:

Education: Master's Degree in a Behavioral Health field.

Experience: Crisis intervention/risk assessment and customer service

Other:
Strong ethical awareness and decision-making skills
Excellent communication and customer service skills
Adept computer/technology skills

Preferred Experience:
Experience serving on a call center team
Previous EAP, behavioral health, or healthcare experience
Behavioral health independent license in the applicable state of practice (LPC, LCSW)
Certified Employee Assistance Professional (CEAP) credential.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.