EA-Client Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a EA-Client Support Specialist in United States.

This role sits at the intersection of customer support and mission-driven technology, helping organizations maximize the impact of their engagement and fundraising tools. You will be responsible for delivering high-quality assistance across email, chat, and phone channels, ensuring users experience smooth and effective platform usage. The position requires strong problem-solving skills to quickly diagnose and resolve technical issues while collaborating with internal teams for timely escalations. You will engage with a diverse range of nonprofit and enterprise clients, supporting their day-to-day operations and ensuring their success with complex software solutions. This is a fast-paced, detail-oriented environment where communication, patience, and adaptability are essential. The role is ideal for someone who enjoys working with purpose-driven organizations and contributing to meaningful social impact through technology.

Accountabilities:

Provide responsive and high-quality customer support via email, chat, and phone, ensuring timely resolution of user inquiries
Troubleshoot technical issues, identify root causes, and escalate complex cases to internal technical teams when needed
Manage and prioritize support tickets to ensure efficient resolution and proper routing across departments
Maintain strong collaboration with cross-functional teams to deliver consistent and effective customer experiences
Accurately document customer interactions, issues, and resolutions within support systems
Support users of fundraising, engagement, and CRM tools while ensuring platform adoption and satisfaction

Requirements:

Minimum 1 year of experience in customer service, technical support, or a similar client-facing role
At least 2 years of experience working with fundraising, compliance, or digital engagement tools in nonprofits, unions, or political campaigns
Hands-on experience with CRM or engagement platforms such as Salesforce, Zendesk, Intercom, Five9, Vonage, EveryAction, Salsa, NGP, VAN, or VoteBuilder
Strong written and verbal communication skills with a professional and patient phone manner
Excellent critical thinking and problem-solving abilities with high attention to detail
Ability to multitask, prioritize, and follow through on tasks without losing track of details
Familiarity with HTML, CSS, or SQL is a plus
Experience in training, mentoring, teaching, or software support is a plus

Benefits:

Competitive compensation package based on experience, skills, and location
Comprehensive health, dental, and vision insurance options
Flexible work arrangements depending on role and team needs
Paid time off and holidays to support work-life balance
Opportunities for professional development and career growth
Potential eligibility for additional incentives, bonuses, or equity depending on role structure
Inclusive and mission-driven work culture focused on social impact

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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