Disability Operations Supervisor (Remote - US)

This position is posted by Jobgether on behalf of Dane Street, LLC. We are currently looking for a Disability Operations Supervisor in the United States.

This role is responsible for leading a high-performing disability claims team, ensuring operational excellence, compliance, and outstanding service delivery. The Disability Operations Supervisor will manage day-to-day workflows, provide coaching and mentorship, and drive continuous improvement across processes and performance metrics. This position requires strong leadership, analytical capabilities, and the ability to balance team development with client satisfaction. The ideal candidate thrives in a dynamic, remote-friendly environment and is passionate about operational efficiency, quality outcomes, and career growth for team members.

Accountabilities

• Supervise daily operations of the disability claims team, including case assignments, workflow management, and performance oversight.
• Train, mentor, and develop team members to achieve individual and team goals, while fostering a supportive and growth-oriented environment.
• Ensure high-quality service delivery, timely client communications, and overall client satisfaction.
• Monitor and assess team performance against KPIs and operational metrics, implementing action plans for improvement.
• Collaborate cross-functionally to enhance operational efficiency and streamline processes.
• Maintain accurate documentation and reporting in compliance with company policy and regulatory standards.
• Perform other duties as assigned to support team and organizational objectives.

Requirements

• Associate’s or Bachelor’s degree preferred; relevant experience considered.
• Prior experience in disability claims processing, group insurance, or healthcare/insurance operations preferred.
• Strong leadership, coaching, and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to solve problems, make data-driven decisions, and implement process improvements.
• Proficiency with relevant software applications and systems for claims management and reporting.
• Self-motivated, reliable, and comfortable working remotely with consistent connectivity.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and dependents.
• Basic life insurance, short-term disability, and long-term disability coverage at no cost.
• Voluntary benefits including life insurance, hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Paid time off, paid holidays, and flexible leave policies.
• 401(k) plan with company match to support long-term financial planning.
• Apple equipment and media stipend for remote work setup.
• Engaging, high-performance work culture with professional growth opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. Their internal hiring team then makes the final decision and handles next steps, such as interviews or assessments.

Thank you for your interest!

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