We Could Use Someone Like You in Our Crew.

We Could Use Someone Like You in Our Crew.

Innovate Workforce Technology. Empower the CX Workforce.   

We’re the remote-first customer experience (CX) partner behind some of the world’s biggest brands—the company you’ve never heard of, but definitely experienced. With employees in the USA, UK, Costa Rica, Philippines, Jamaica and Nigeria and a worldwide Mod Network in 70+ countries, we power moderation, trust & safety, and customer support for the global brands everyone knows. We’re reimagining how a modern enterprise scales with agility, quality, and trust, and we’re just getting started. That’s where you come in.

We’re looking for a data-driven, tech-fluent Workforce Technology professional to lead the transformation of ModSquad’s internal HR and workforce management systems and processes with a strong AI-first mindset. Reporting to the Head of Technology and working closely with the leaders of the People Operations department, you’ll direct a team of technology business process managers, specialists and analysts.  The mission: co-design and implement scalable and compliant AI-driven solutions to unlock the ModSquad CX workforce, always supporting and quickly staffing the right people with the right skills on the right projects with the best tools. 

What You’ll Do:

• In conjunction with the People Team leaders, shape the organization’s Workforce Technology strategy, weaving AI seamlessly into systems, processes, and priorities. 

• nspire a dynamic team that fuses technical expertise, business insight, and innovative thinking. 

• Collaborate with People Ops, Recruiting and Services to craft tech solutions that streamline and expedite operations

• Drive the creation and implementation of smart workflows using AI, automation, and self-service tools. Modernize outdated processes and systems into agile, predictive, and data-rich frameworks. 

• Embed AI literacy within the organization through intuitive tools, training, and daily nudges. 

• Ensure all systems uphold privacy, security, and compliance at scale. 

• Serve as a strategic partner to People and IT leaders, turning bold visions into tangible outcomes.

What You’ve Got:

• Minimum of 10 years experience in technology leadership roles, with at least 5 years managing workforce technology or HRIS teams.

• Significant experience with HCM (preferably Workday), recruiting, workforce planning, and other personnel-focused systems.

• Significant experience with workflow automation platforms like Workato.

• Ideal candidates have significant experience with LLMs, machine learning, agentic AI, and conversational AI that’s applicable to this role.

• Proven experience in architecting and delivering complex workforce technology solutions in a high-growth environment.

• A profound understanding of technology orchestration and system design.

• Share and work in accordance with our values.

• Must be able to work in alignment with America’s time zones.

• Exceptional leadership, communication, and interpersonal skills with the ability to inspire and motivate teams.

• A real “MacGyver” when looking at solutions; truly understanding how out of the box thinking can deliver spectacular results with the incredibly flexible systems and processes we have in place.

• Strong sense of personal accountability and the ability to work independently.

• Ability to communicate expertly with and influence clients, colleagues, direct reports, and cross-functional stakeholders while working collaboratively.

• High EQ and a sense of humor are required.

You in?

This is your opportunity to shape the future of Workforce Technology, driving innovation at a company that’s redefining how worldwide CX talent is identified, prepped, deployed and evaluated. Let’s transform Workforce Technology  for CX.

About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.