This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Strategic Delivery & Customer Engagement in United States.
This leadership role sits at the intersection of customer success, program delivery, and operational excellence, ensuring the successful execution of complex, cross-functional initiatives while maximizing customer value and satisfaction. The position is responsible for leading geographically distributed teams and managing high-impact programs that require strong governance, structured execution, and continuous improvement. Acting as a trusted partner to customers and internal stakeholders, this role plays a key part in shaping long-term relationships and driving adoption of solutions at scale. It requires balancing strategic oversight with hands-on leadership to ensure projects are delivered on time, within scope, and aligned with business objectives. The environment is fast-paced, collaborative, and highly customer-focused, with strong emphasis on accountability and measurable outcomes. This role also contributes to shaping operational standards and improving delivery consistency across multiple programs.
Accountabilities:- Lead cross-functional and geographically distributed teams in the successful execution of complex programs and initiatives, ensuring alignment across scope, timeline, budget, and performance objectives.
- Build and maintain strong customer relationships, acting as a primary escalation point and trusted advisor to ensure high satisfaction and long-term value realization.
- Drive operational governance by establishing and improving standardized delivery processes, including reporting, escalation management, risk mitigation, and change control.
- Oversee program performance through KPI tracking, SLA adherence, and continuous monitoring of operational efficiency and delivery quality.
- Identify, assess, and mitigate risks and dependencies across projects, ensuring proactive communication and resolution of issues.
- Lead customer onboarding, engagement, and adoption strategies to maximize solution value and strengthen retention outcomes.
- Partner with internal stakeholders to provide customer insights, influence product and service improvements, and support continuous operational enhancement.
Requirements:
- Bachelor’s degree in Business, Engineering, or a related field with 12+ years of relevant experience in program management, customer-facing leadership, or operational delivery roles.
- Proven experience leading and developing teams of experienced professionals in complex, matrixed environments.
- Strong background in customer engagement, strategic delivery, and enterprise program or project management.
- Ability to manage ambiguity, competing priorities, and multiple stakeholders across global or cross-functional teams.
- Demonstrated capability to influence without authority and drive alignment across business and technical functions.
- Strong proficiency in enterprise tools such as CRM systems, project management platforms, reporting tools, and Microsoft Office; SAP experience is a plus.
- PMP or equivalent certification is preferred.
- Excellent communication, leadership, and stakeholder management skills with a strong customer-centric mindset.
Benefits:
- Competitive compensation aligned with experience and market standards.
- Comprehensive benefits package including medical, dental, vision, and retirement plans.
- Flexible remote work arrangement supporting work-life balance.
- Opportunities for career growth within a global organization focused on innovation and transformation.
- Exposure to large-scale, high-impact projects across diverse industries and customers.
- Continuous learning and professional development opportunities.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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