This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Strategic Account Management in United States.
This leadership role is responsible for driving strategic growth and long-term value across a portfolio of high-impact healthcare and benefits clients. You will oversee account strategy, client relationships, and performance execution while ensuring alignment between service delivery, financial objectives, and customer satisfaction. Acting as a senior partner to executive stakeholders, you will translate complex healthcare solutions into measurable business outcomes. The role combines commercial leadership, operational oversight, and consultative expertise within a fast-paced, client-facing environment. You will also guide and develop account management teams, ensuring excellence in delivery and continuous improvement. This position is ideal for a strategic leader who thrives on building trusted relationships and driving scalable business growth in a complex, regulated industry.
Accountabilities:- Lead strategic account planning and execution across a portfolio of key clients, ensuring alignment with revenue, retention, and growth objectives.
- Manage and develop account management teams, providing coaching, performance oversight, and leadership to ensure high-quality client delivery.
- Build and maintain senior-level client relationships, acting as a trusted advisor to executive stakeholders and decision-makers.
- Oversee financial performance, pricing strategies, and business modeling to support profitable growth and informed client decision-making.
- Collaborate cross-functionally with operations, IT, analytics, and clinical teams to ensure seamless service delivery and issue resolution.
- Monitor client satisfaction, proactively manage escalations, and ensure continuous improvement across the full service lifecycle.
- Identify market trends and competitive insights to support innovation, strategic positioning, and expanded service offerings.
Requirements:
- Bachelor’s degree in Business, Healthcare Administration, or related field required; Master’s degree preferred.
- 10+ years of experience in account management, consulting, or client services within healthcare, PBM, insurance, or managed services environments.
- 8+ years of experience in leadership roles managing teams, including senior individual contributors and managers.
- Strong background in strategic account planning, consultative selling, and complex client relationship management.
- Proven ability to analyze financial models, pricing structures, and business performance metrics.
- Deep understanding of healthcare benefits, pharmacy benefits management, or related regulated industries preferred.
- Excellent communication, presentation, negotiation, and stakeholder management skills with executive-level presence.
- Strong analytical, problem-solving, and decision-making abilities in complex and evolving environments.
Benefits:
- Competitive salary range with eligibility for incentive compensation and performance-based bonuses
- Comprehensive medical, dental, and vision insurance coverage
- 401(k) retirement plan with company match
- Paid time off and company-paid holidays
- Life and disability insurance coverage
- Tuition reimbursement and employee development programs
- Wellness programs supporting physical, emotional, and financial well-being
- Employee referral bonus program.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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