<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif;">ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.</span></p></div><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;">This is a critical, senior leadership role. You will strategically own and elevate ezCater's entire data-driven optimization ecosystem, encompassing site analytics, advanced behavioral insights, and experimentation across all customer and supplier experiences. This role serves as the central point of truth for user interaction understanding, from discovery and conversion to fulfillment and delivery.</span></p><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;">The ideal candidate is obsessed with maximizing business outcomes through optimization, data science, machine learning, and relentless customer-centric optimization. You will lead, mentor, and grow a high-performing team of Analysts, and Data Scientists, empowering them to generate new predictive signals, diagnose complex friction points, and shape the end-to-end user journey. You will champion the application of Artificial Intelligence (AI) and Machine Learning (ML) to drive personalization, forecast performance, and automate intelligent experimentation.</span></p><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;">You will monitor and interpret performance across the full conversion and engagement funnel, connecting data to measurable business impact. You will partner deeply with Product, Engineering, and Marketing leadership to define the data strategy, implement best-in-class tooling, and institutionalize a culture of rigorous, data-informed decision-making.</span></p><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;"><strong>What You'll Do: </strong></span></p><ul><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Own end-to-end site analytics and performance trends</strong>, including funnel health, conversion metrics, and behavioral analysis across all key customer and supplier journeys.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Design and execute advanced statistical models</strong> and analyses to deeply understand user behavior, identify key drivers of growth, and forecast business metrics.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Oversee and interpret A/B/n test results</strong> from experimentation platforms (like Eppo), providing definitive, statistically sound guidance on design, content, and feature decisions.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Establish and maintain the data governance framework</strong> for web analytics and behavioral data, ensuring high fidelity, integrity, and compliance across all instrumentation (FullStory, Amplitude, etc.).</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Lead executive-level metric and trend reviews</strong>, translating complex data science and analytical findings into clear, actionable business strategies for the broader Product & Technology leadership team.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Influence the technical roadmap for data tooling</strong>, including the selection and configuration of all web analytics, session replay, and experimentation systems to maximize team efficiency and insight generation.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Lead and develop a team of Analysts and Data Scientists, </strong>setting the strategic roadmap for data insights, model deployment, and experimentation practices across the organization.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Drive the integration of AI/ML </strong>to enhance site personalization, predictive customer segmentation, and automated anomaly detection, moving beyond descriptive reporting to prescriptive action.</span></li></ul><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;"><strong>What You Have</strong>: </span></p><ul><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">10+ years of progressive experience in <strong>digital product, web analytics, or data science leadership</strong> for a B2B/B2C technology, e-commerce, or marketplace company.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Proven experience <strong>leading, mentoring, and scaling a team</strong> that includes both product analysts and data scientists.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Deep expertise in <strong>applying AI/ML techniques</strong> to solve business problems such as personalization, predictive modeling, and demand forecasting.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Expert-level familiarity with the modern data stack: <strong>SQL, Python/R, cloud data warehouses (Snowflake)</strong>, and advanced product experimentation tools (Eppo, Optimizely, LaunchDarkly).</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Mastery of core analytics platforms: <strong>Amplitude, Adobe Analytics, DataDog, and qualitative tools (FullStory, Hotjar)</strong>.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Exceptional critical thinking, with a deep understanding of <strong>advanced funnel analysis, causal inference, A/B testing methodologies, and behavioral diagnostics</strong>.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Demonstrated ability to influence product and business strategy by communicating complex technical findings and data science concepts clearly to <strong>executives and cross-functional partners</strong>.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience in defining <strong>site experience KPIs, event instrumentation requirements</strong>, and running high-impact <strong>Conversion Rate Optimization</strong> or web experiment roadmaps.</span></li><li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">A strong strategic bias toward action, using data not just to report on performance but to proactively connect insights to future business outcomes.</span></li></ul><p style="line-height: 1.5;"> </p><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;"><em><em data-stringify-type="italic">The national total target</em><strong data-stringify-type="bold"><em data-stringify-type="italic"> </em></strong><em data-stringify-type="italic">cash compensation range for this position, including base salary and bonus target, is $248,000 - $345,000 annually.*</em></em></span></p><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;"><em>*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).</em></span></p><p style="line-height: 1.5;"><span style="font-family: helvetica, arial, sans-serif;"><em><strong>Please have fun with the Cover Letter portion of the application! </strong></em>It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!</span></p><div> </div><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;">ezCater does not sponsor applicants for work visas or legal permanent residence.</span></p><p> </p><p><strong>What You’ll Get from Us:</strong></p><p>You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. </p><p>Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, <a href="https://relish.ezcater.com/">Relish</a> (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.</p><p>ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.</p><p><span style="font-family: helvetica, arial, sans-serif;">For information on how ezCater collects and uses job applicants' personal information, please visit our <a href="https://www.ezcater.com/company/apply/job-applicant-privacy-policy/" target="_blank">Job Applicant Privacy Policy.</a></span></p><div><span style="font-family: helvetica, arial, sans-serif;">#BI-Remote </span></div></div>