About Service Operations Team
The Service Operations team’s mission is to drive the strategy, process and initiatives that enable Thumbtack’s Pro and Customer Service teams to deliver a world-class experience. The team partners with Data Science, Internal Tools, Training, QA, Product Operations and frontline service teams to deliver a world class service experience.
To accomplish this mission we focus on:
As the Director of Service Operations, you will play a pivotal role in setting the vision, designing the strategies and implementing initiatives that create “wow” experiences in the lives of Thumbtack’s pros and customers during the moments they need us the most. Reporting to the Vice President of Commercial Operations, this is a senior level role where you will lead multiple teams across North America and the Philippines. You will partner closely with Customer Service leaders to drive process improvements, Gen AI innovations that improve user experiences at scale. Moreover, you will be a key leader within Commercial Operations and expected to partner closely with Sales, Service, Product Operations, and QA leaders to influence Thumbtack’s commercial direction.
Responsibilities
What you’ll need
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Bonus points if you have
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $176,400 - $215,600.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $158,800 - $194,000.
For candidates living in all other US locations, the expected salary range for this role is currently $149,900 - $183,300. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
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