<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif;">Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we <strong>innovate</strong> to positively <strong>impact </strong>patient behaviors. Our purpose-driven approach offers <strong>an inspirational career</strong> opportunity where you can contribute to improving health outcomes for millions of patients nationwide.</span></p><p><img style="display: block; margin-left: auto; margin-right: auto; max-width: 100%;" src="https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=cover,w=2580,h=480,q=80/sites/www.builtin.com/files/2026-01/Greenhouse%20Cover%20Image.png" alt="" width="699"></p></div><p><span data-contrast="none"><strong>Location: </strong>Cincinnati, OH (Hybrid) or Remote </span></p><p><strong><span data-contrast="none">Job </span><span data-contrast="none">Summary </span></strong></p><p><span data-contrast="none">PatientPoint is seeking a strategic, hands-on and outcome-driven Product Operations leader to accelerate and mature our transition to a Product-Led Organization. In this pivotal role, you will be instrumental in driving cultural transformation, scaling how product teams operate and deliver outcomes, and enhance data-informed decision-making across the company.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><p><span data-contrast="none">Partnering closely with teams in Product, Engineering, Design, Data, Business Systems, Platforms, and Portfolio Leadership, you will optimize processes, establish scalable frameworks, and embed product-led principles into everyday practice. Your contributions will significantly enhance execution speed, strategic clarity, and alignment between our product strategies and customer value. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><p><span data-contrast="auto">This is a hands-on individual contributor role leading a high-visibility culture change, with direct ownership of the product operating cadence, portfolio visibility, and execution rigor, and close partnership with the VP, Technical Program Delivery and VP, Product Management.</span></p><p><strong><span data-contrast="none">What You’ll Do </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Define, operationalize, and hold teams accountable to product operating standards across planning, discovery, delivery, and measurement.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Lead change initiatives that challenge existing behaviors, drive adoption of product-led thinking, and require sustained follow-through at all levels of the organization.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Mature existing, and activate new, cross-functional teams within the product-led model.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Design and scale efficient product development workflows and artifacts, streamlining handoffs, ceremonies, and release cycles.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Own and drive the portfolio-level product planning and execution cadence, ensuring executive visibility, clear tradeoffs, and follow-through on commitments.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Optimize coordination of product releases and go-to-market strategies across departments, with program manager peers.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Facilitate product portfolio working group cadence to maintain alignment across product teams and key internal partners and velocity on product plans and launches.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Partner with Data team and product managers to build real-time dashboards that track product performance across engagement, adoption, retention, and business impact.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Guide teams to transition from vanity metrics toward actionable, outcome-focused KPIs in partnership with product management VP and directors.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Act as the key integrator between Product, Design, Engineering, Data, Platforms, and Operations.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Provide comprehensive internal documentation, training resources, and tools supporting product workflows and launch processes.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><p><strong><span data-contrast="none">What We Need </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor’s degree in Business, Computer Science, Engineering, or a related field required</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">5+ years of experience in Product Operations, Product Strategy, Product Management, or Program Management within tech or SaaS environments.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Proven track record in driving change management, operational improvement, and scalable process implementation with a focus on outcomes in a product-led organization.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Passion for continuous improvement, process optimization, and enhancing operational efficiencies with a focus on business outcomes.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Strong collaboration skills, with proven examples activating key partners via influence, and comfort engaging cross-functional teams across product, go-to-market, and technical functions.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Proficiency with Atlassian tools (Jira, Confluence).</span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="none">Desired Qualifications </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Expertise with analytics and BI tools such as Amplitude, Looker, Tableau, Mixpanel, or similar platforms.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">2+ years of product management experience.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Familiarity with Agile and Lean methodologies.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Ability to translate complex data into actionable insights and strategic recommendations.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience in high-growth SaaS, B2B, FinTech, AI/ML, or digital product organizations.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Experience managing product launch readiness programs or beta testing initiatives.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">SQL proficiency or strong interest and capability in learning data querying tools.</span><span data-ccp-props="{}"> </span></li></ul><p> </p><p><strong><span data-contrast="none">What You'll Need to Succeed </span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559740":210}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You can see the big picture while implementing detailed solutions that scale.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You remove blockers, enable execution, and keep projects moving forward.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">You believe decisions should be grounded in insights, not intuition.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">You thrive in cross-functional environments and build strong relationships.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">You translate complexity into clarity and align stakeholders with ease.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">You enjoy creating frameworks, processes, and systems that bring order to ambiguity.</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></li></ul><p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"></span></p><p><strong>Base Salary Band: </strong>$154,000-$219,000</p><p><strong>Compensation: </strong>At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.</p><p><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"></span></p><div class="content-conclusion"><hr><p><strong><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/SFyOj6RJ58Q?si=hKwMuKj0NzuXrIIG" width="560" height="314"></iframe></strong></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong>About PatientPoint: <br></strong>PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at <a href="https://www.patientpoint.com">patientpoint.com</a>. <br></span></p><p><span style="font-family: arial, helvetica, sans-serif;"><strong>Latest News & Innovations: </strong></span></p><ol><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Named A Best Place to Work! <a href="https://www.mmm-online.com/features/best-places-to-work-2025-patientpoint/">Read More</a></span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Mike Walsh, COO answers "What Makes a Great Leader". <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://builtin.com/articles/companies-with-great-managers#patientpoint" data-test-app-aware-link="">Read More</a></span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Recognized on Vault’s Top Internship List. <a class="XeBSGLNqCcbVjjHBwlpTAKSMNQlFZLePC " href="https://bit.ly/4oWDual" data-test-app-aware-link="">Read More</a></span></li></ol><p><span style="font-family: arial, helvetica, sans-serif;"><strong>What We Offer: </strong></span><br><span style="font-family: arial, helvetica, sans-serif;" data-teams="true"><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak">We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.</span></span></p><div><p><span style="font-size: 8pt; font-family: arial, helvetica, sans-serif;"><em>PatientPoint recognizes that privacy is important to you. Please read the PatientPoint <a href="https://www.patientpoint.com/privacy-policy">privacy policy</a>, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V</em></span></p></div></div>