Director, Product Management (US)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

As a Director of Product Management at PointClickCare, you will take the helm of our expanding Health Plan and ACO portfolio. Your mandate is to transform a proven suite of care-coordination, quality, and real-time data products into a disciplined growth engine. You will reshape pricing and packaging, drive adoption of new add-ons, and calibrate our product lines to meet the market’s evolving needs.

You will pair commercial instincts with technical fluency while championing modern, outcome-focused product practices. That means guiding teams to frame customer problems, run rapid experiments, measure impact, and ship results that move the business forward. You will mentor a talented set of Product Managers, instill clear discovery and delivery rhythms, and foster truly empowered cross-functional squads.

Day to day, you will partner with engineering on our clinical-data platform and collaborate with Sales and Customer Success to achieve ambitious expansion and retention goals.

If you thrive on unlocking upside in industry-trusted SaaS platforms, enjoy coaching high-performing PMs in best-in-class product craft, and are comfortable navigating the complexity of healthcare data, you will find this opportunity both high-impact and career-accelerating.

• Develop and communicate an inspiring product vision and outcome-focused roadmap that aligns teams and executives while driving ARR growth, retention, and attach rate across care-coordination, quality, and clinical-data products.
• Coach empowered PM-UX-Engineering trios for each squad, providing clear OKRs and accountability for outcomes, not just delivery.
• Drive deep customer understanding through continuous discovery, rapid prototyping, user testing, and experiment design, coaching teams to validate desirability, usability, feasibility, and viability early.
• Continuously analyze competitive landscape, market trends, and regulatory shifts to inform differentiation, pricing, packaging, and product-calibration decisions.
• Work shoulder-to-shoulder with Engineering and UX partners, framing customer problems, testing solution approaches, and iterating until the team achieves clear outcomes that work for our customers and our business.
• Lead and support product commercialization and go-to-market activities in partnership with cross-functional stakeholders.
• Act as the portfolio’s primary representative and advocate with Marketing, Sales, Customer Success, Compliance, and Finance, influencing as needed to drive results.

• Bachelor's Degree in business, computer science, or a healthcare-related field of study.
• 8+ years experience in Product Management, with demonstrated experience owning established SaaS products (≥ $20M ARR) and delivering measurable revenue or retention.
• 3+ year experience managing and mentoring a team.
• Demonstrated mastery of outcome-driven product practices: discovery research, rapid prototyping, experiment design, agile delivery approaches, and post-launch analytics.
• Proven ability to reshape pricing, packaging, or tiering and drive attach-rate or ARR improvements.
• High adaptability, bias for action, and resilience in ambiguous, high-growth environments.
• Excellent communicator and cross-functional influencer, comfortable presenting to executive audiences and external customers.
• Working knowledge of emerging AI tools and ability to coach teams on leveraging AI to accelerate discovery, prioritization, and decision-making.
• Strong technical fluency - can partner effectively with engineering partners on data pipelines, APIs, performance, and security requirements.

• Direct experience in health-tech, payer/provider workflows, or other highly regulated data domains
• Experience managing and mentoring software product managers preferably with proven ability to grow and mentor others.
• Demonstrated success scaling product teams through rapid organizational or market changes.
• Implemented AI-driven features to solve problems for customers in ways only newly possible.
• Familiarity with FHIR/CCDA interoperability standards, TEFCA or comparable data-exchange frameworks.

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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