Director of Transformation

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

Our Business Systems team is focused on implementation, management and enhancement of Attentive’s enterprise applications and processes. As a highly cross-functional team across functional and technical departments, collaboration, communication and prioritization are key skills needed to be successful.

• Team Leadership: Build, develop, and lead high-performing team comprised of Technical Product Managers and analysts
• Data Governance and Management: Establish effective data governance practices to ensure data quality, fidelity, and accessibility.
• Transformation Program Management: Oversee the end-to-end lifecycle of transformation projects, including planning, execution, and monitoring.
• System Architecture and Design: Collaborate with technical delivery teams to design and implement robust, scalable, and secure system architectures.
• Change Management: Lead change management initiatives to minimize disruption and maximize adoption of new systems and processes.
• Cross-Functional Collaboration: Foster strong relationships with business leaders across various departments to ensure alignment and effective collaboration.
• Continuous Improvement: Drive a culture of continuous improvement, leveraging data-driven insights to identify opportunities for optimization.

• 10+ years of experience in system transformation, digital transformation or other enterprise application, business technology or operational roles
• 5+ years of hands on experience with Salesforce
• Proven track record of leading large-scale, complex system implementations
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills.
• Ability to influence and collaborate with stakeholders at all levels.
• Strong project management and organizational skills.
• Demonstrated ability to work effectively across diverse teams, including technical, business, and functional teams
• Nice to have - Experience with SQL, Netsuite, SaaS operations and SoX compliance enablement

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $196,000 $235,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.