What You’ll Do
- Lead CSMs and Support Specialists to deliver seamless implementations and technical support for customers’ compensation frameworks
- Standardize onboarding and adoption playbooks to shorten Time-to-Value and improve configuration accuracy
- Own our self-service tools, including the help center and academy—successfully enabling customer admins at scale
- Use data and AI to identify risk, measure adoption, and scale support efficiency
- Define operational metrics and dashboards for implementation quality, support SLAs, and customer health
- Partner with Account Management, Solutions, and Product to ensure customers are renewal-ready and continuously improving
- Coach and grow a technically strong team that thrives on precision and problem-solving
You’ll Be Successful When
- Implementations meet quality and TTV goals
- Support SLAs and CSAT targets are consistently achieved
- Adoption and automation usage rise across your book
- Customers are more self-reliant
- Renewal-readiness signals are clear and consistent
- ARR managed per CSM grows without increasing headcount
Requirements
- 7+ years in technical delivery roles at B2B SaaS companies as an Implementation Manager, Customer Success Manager, Support Manager, including 2+ years of people management experience
- Strong understanding of CRM integrations, data modeling, and compensation or revenue operations
- Advanced Excel skills, including complex formulas
- Proven ability to build scalable customer processes and lead technical teams
- Experience applying AI or automation to improve customer operations
- Collaborative leadership style: decisive, data-driven, and calm under pressure
Why QuotaPath:
- Competitive base salary commensurate with experience and qualifications plus a variable component will be tied to role-specific outcomes.
- Comprehensive compensation package including equity options, company 401 (k) contribution, insurance premiums coverage at 90% (50% for dependents), and flexible PTO.
- Make a visible, valued impact by directly contributing to the company’s rapid growth trajectory.
- Work in an innovative, fast-paced environment with a talented, motivated team.
If you’re driven by results and ready to take a central role in shaping the future of a dynamic startup like QuotaPath, apply now.
We value diversity and an inclusive environment. We proudly embrace unique perspectives as an equal opportunity employer.
#LI-DNI