Director of Retail Banking Operations

We are looking for a Director of Retail Banking Operations to join WisdomTree Prime. You will report directly to the Head of Operations, collaborating with cross-functional teams to optimize operational efficiency, enhance customer experiences, and scale our banking services.

• Oversee money movement, debit card and retail payments operations in U.S.
• Oversee key related vendors and partners related to the above services
• Monitor WisdomTree Prime customer activity
• Collaborate with Product team on the product roadmap, ensuring that new product features take into account operational considerations
• Collaborate with Customer Service, Compliance, Risk and Finance teams to ensure smooth back-end operations
• Design and implement fraud mitigation strategies in collaboration with other functions
• Contribute to leadership and culture of the business unit and build engagement across the broader firm

• 7-10 years of experience in retail financial services, payments, or fintech operations.
• Experience with money movement solutions (ACH, debit card programs, international transfers) and related vendor management.
• Proven ability to collaborate cross-functionally with Product, Technology, Compliance, Risk and Finance teams.
• Strong problem-solving skills with a focus on enhancing customer experience while managing operational risks.
• Excellent communication and project management skills.
• Familiarity with regulatory considerations in retail payments and money movement.
• A self-starter comfortable working in a dynamic, fast-paced environment with evolving priorities.

The base salary range for this position is $150,000 – $175,000. In addition, employees are eligible for an annual discretionary bonus and competitive benefits package.  Total compensation may vary based on factors such as location, role, company, department, experience and individual performance.

About Us:

WisdomTree is a global financial innovator, offering a well-diversified suite of exchange-traded products (ETPs), models, solutions and products leveraging blockchain technology. We empower investors and consumers to shape their future and support financial professionals to better serve their clients and grow their businesses. WisdomTree is leveraging the latest financial infrastructure to create products that provide access, transparency and an enhanced user experience. Building on our heritage of innovation, we are also developing and have launched next-generation digital products, services and structures, including digital or blockchain-enabled mutual funds and tokenized assets, as well as our blockchain-native digital wallet, WisdomTree Prime™.*

*The WisdomTree Prime digital wallet and digital asset services are made available through WisdomTree Digital Movement, Inc. (NMLS ID: 2372500), in select U.S. jurisdictions and may be limited where prohibited by law. Visit www.wisdomtreeprime.com or the WisdomTree Prime mobile app for more information. Foreside Fund Services, LLC, (FFS) is not affiliated with WisdomTree, Inc. and its subsidiaries. FFS does not provide digital wallet or digital asset services.

Work Smart:

Headquartered in New York City, WisdomTree embraces a “Work Smart” philosophy that transcends physical workspace, aiming to optimize productivity, efficiency and effectiveness. Employee time in the office generally is not prescribed, and team leaders are empowered to determine how their teams work best, based on their roles, which may include in-person, in-office engagement.

Mission, Vision & Values:

WisdomTree is committed to delivering a better investment and financial experience through the quality of our products and solutions, and finding alignment within our community on our core values: WisdomTree employees strive for Excellence & Innovation, work with Transparency & Accountability, and show each other Fairness & Respect. We welcome the applications of qualified individuals who will support this mission and thrive in our collaborative and empowering work environment.

Learn more at www.wisdomtree.com

WisdomTree is proud to be an Equal Opportunity Employer, committed to diversity and consideration of all applicants and existing employees for all positions, and we evaluate qualified applicants without regard to race, color, religion, creed, sex, gender, age, national origin or ancestry, ethnicity, physical or mental disability, veteran status, marital status, sexual orientation, pregnancy, citizenship status, genetic information, or any other status or condition protected by applicable law.