Director of Operations

• Lead the operational performance and management oversight of assigned hospital-based programs, ensuring alignment with organizational goals and partner expectations.
• Develop and maintain strong relationships with hospital executives, clinical leaders, and community physicians to ensure collaboration and program success.
• Serve as the primary point of contact for contract negotiations, renewals, financial discussions, and operational performance reviews within the assigned region.
• Coordinate with cross-functional teams including clinical leadership, recruiting, credentialing, HR, and scheduling to ensure seamless program operations.
• Conduct regular performance reviews, executive business meetings, and operational check-ins with hospital partners to assess outcomes and identify improvement opportunities.
• Support onboarding and implementation of new hospital programs in collaboration with internal deployment teams.
• Identify operational risks, propose solutions, and ensure compliance with healthcare regulations, internal policies, and contractual obligations.
• Oversee financial and operational performance of assigned programs, including review of billing structures, fee arrangements, and program economics.
• Drive business development support activities, including expansion opportunities, proposal development, and strategic growth initiatives.
• Represent the organization in meetings with hospital leadership, physicians, and external stakeholders while reinforcing value proposition and service excellence.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field required; Master’s degree preferred.
• 3–5+ years of progressive leadership experience in healthcare operations, medical services, or hospital-based program management.
• Strong understanding of healthcare delivery systems, hospital operations, and physician practice management (obstetrical experience preferred).
• Proven ability to manage complex client relationships and operate effectively in matrixed organizational environments.
• Strong negotiation, contract management, and financial acumen with experience overseeing budgets, pricing structures, and program performance metrics.
• Excellent communication and presentation skills with the ability to engage hospital executives, physicians, and cross-functional stakeholders.
• Highly developed analytical, problem-solving, and organizational skills with the ability to prioritize in fast-paced environments.
• Strong interpersonal skills and emotional intelligence to navigate sensitive healthcare and client-facing situations.
• Willingness and ability to travel extensively across assigned regions.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) and familiarity with healthcare terminology and regulations.

Benefits

• Competitive annual compensation ranging from $135,000 to $145,000 USD, plus eligibility for incentive programs.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Paid time off and company holidays to support work-life balance.
• 401(k) retirement plan with employer match.
• Health Savings Account (HSA) with employer contributions or Flexible Spending Account (FSA) options.
• Paid parental leave and family support benefits.
• Employer-paid life insurance, AD&D, and short- and long-term disability coverage.
• Mental health and employee assistance resources.
• Legal support services and identity theft protection programs.
• Employee referral bonuses and additional wellness benefits.