Director of MRO and PD Services

The Director of MRO and PD Services will be responsible for driving revenue growth, operational performance, and customer success across service offerings. This role requires a strategic leader who can translate market opportunities into scalable business initiatives while building strong teams and partnerships.

• Own the strategy, growth objectives, and P&L performance for MRO and Product Development service portfolios.
• Identify new revenue opportunities within existing accounts and emerging markets while developing complementary service offerings.
• Create go-to-market strategies, pricing models, and value propositions aligned with customer needs and business goals.
• Partner with sales, marketing, and product teams to position services as key differentiators in the marketplace.
• Act as executive sponsor for strategic customer accounts, ensuring alignment between service delivery, innovation, and customer outcomes.
• Gather customer insights and market feedback to improve offerings and develop new service concepts.
• Build and maintain relationships with OEMs, distributors, and technology partners to expand service capabilities.
• Lead teams responsible for MRO and PD services, creating a culture focused on accountability, innovation, and customer value.
• Establish scalable processes for service delivery, project execution, and lifecycle support.
• Drive continuous improvement initiatives focused on quality, efficiency, responsiveness, and operational excellence.
• Collaborate across commercial, engineering, and operational functions to ensure successful execution of business priorities.

Requirements:

The ideal candidate is an experienced commercial and operational leader with a strong background in manufacturing, industrial services, or B2B technology environments. Success in this role requires strategic thinking, financial expertise, customer leadership, and the ability to build high-performing teams.

• Bachelor’s degree in Engineering, Business, or a related field; MBA preferred.
• 10+ years of experience in commercial leadership roles within manufacturing, industrial services, or technology-driven organizations.
• Proven track record of growing service-based revenue and managing P&L responsibility.
• Strong understanding of MRO operations, product development services, and customer lifecycle management.
• Experience developing pricing strategies, forecasts, financial models, and business plans.
• Strong analytical skills with the ability to evaluate market opportunities and drive profitable growth.
• Excellent executive communication, negotiation, and relationship-building skills.
• Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels.
• Experience improving operational efficiency, customer satisfaction, and service delivery performance.
• Strong leadership mindset with the ability to mentor teams and foster collaboration, accountability, and continuous learning.

Benefits:

• Competitive annual salary range of $175,000 to $190,000.
• Remote work opportunity within eligible U.S. locations.
• Competitive medical, dental, and vision insurance coverage.
• 401(k) retirement plan.
• Parental leave programs.
• Paid volunteer days.
• Opportunity to lead strategic initiatives within a growing industrial technology environment.
• Collaborative culture focused on innovation, respect, growth, and continuous learning.