Director of IT

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Serve Robotics is transforming last-mile delivery with autonomous robots. As Director of IT, you’ll lead our IT strategy and operations across delivery depots, engineering labs, and corporate offices. You’ll lead the team and own IT infrastructure, security implementation, and support services that power our daily operations and robotics development. This role balances strategy and execution - scaling systems for rapid growth while ensuring reliability, compliance, and great user experience.

Responsibilities

Strategic Leadership

• Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals.

• Partner with engineering, operations, HR, finance, and facilities to ensure IT enables business and robotics innovation.

• Lead IT planning for new markets, acquisitions, and major company initiatives.

Infrastructure & Systems

• Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability.

• Implement collaboration, productivity, and ERP systems that support cross-functional teams.

• Support IoT and edge-device deployments critical to robotics delivery operations.

Security & Compliance

• Partner with security leaders to drive identity management, endpoint protection, and incident response.

• Ensure compliance with ISO 27001, SOC 2, GDPR, CCPA, and related requirements.

Team & Vendor Leadership

• Build, mentor, and scale a high-performing IT team.

• Manage IT budgets, procurement, vendor contracts, and partner relationships.

Support & Operations

• Establish SLAs for IT support across offices, labs, and depots.

• Drive continuous improvement in helpdesk and IT services to maximize productivity.

Qualifications

• 10+ years in IT infrastructure and operations, with 5+ years in leadership.

• Proven experience managing enterprise IT environments in high-growth, tech-driven companies.

• Experience managing live operations across multiple time zones and supporting rapid operational expansion.

• Deep expertise in networking, cloud platforms, identity management, and enterprise systems.

• Track record of hiring and scaling IT teams and infrastructure.

• Excellent communication, leadership and vendor management skills.

What Makes you Stand Out

• Experience with IoT deployments (smart devices at the edge) highly desired.œ

• CCNA, CISSP or equivalent prior networking experience.

• Exposure to robotics, logistics, or other live operations environments.

• Background in budget ownership and supporting M&A activities.