Director of Default Asset Management & Claims

About the Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

Default Servicing at Valon

The Default Servicing team manages all default-related processes and resolves mortgage loans that are in default. The team is crucial to Valon and the broader mortgage ecosystem, as it helps prevent foreclosures and minimize losses for investors. Homeowner transparency and financial literacy is always a focal point to our people, process, and product, and we strive to help homeowners who need additional support to keep their dream of homeownership alive.

About the Role

We’re looking for a strategic and operationally-minded Director of Claims / Property Preservation & Dispositions, default and credit bureau reporting, and invoice management for owning and scaling our investor claims, property preservation, and post-foreclosure operations. In this role, you’ll be responsible for managing and optimizing all aspects of investor claims filing (FHA, VA, USDA, FNMA, FHLMC), property preservation, conveyance, and REO dispositions. You’ll lead a growing team, build out scalable processes, and collaborate cross-functionally with Compliance, Technology, and Investor Relations to drive exceptional performance and compliance across the board.

Responsibilities

Own end-to-end oversight of claims filing, property preservation, conveyance, invoice management, credit bureau reporting, and year-end reporting, and REO asset management operations.
Develop and execute a strategy to streamline and scale workflows in line with investor, insurer, and regulatory requirements.
Lead, mentor, and develop high-performing teams with a strong focus on accountability, efficiency, and compliance.
Partner with Product and Engineering to drive automation and technology-driven solutions that reduce manual work and increase accuracy.
Serve as SME for all things related to conveyance timelines, claims, property preservation processes, and investor reimbursement protocols.
Maintain audit readiness and ensure timely, accurate claims submissions to maximize recoverability and minimize curtailments.
Monitor key metrics (conveyance timelines, claim recovery rates, REO timelines/costs, etc.) and report on performance to leadership and investors.
Stay current with evolving GSE/insurer guidelines and industry best practices.

Ideal Background

8+ years of experience in mortgage servicing with deep expertise in claims (FHA/VA/USDA/GSE), property preservation, and REO management.
3+ years in a leadership role with proven experience building teams and scaling operations.
Strong knowledge of investor/insurer guidelines, timelines, and recovery protocols.
Experience partnering with cross-functional teams to deliver process improvements and system enhancements.
Data-driven decision-maker with a knack for identifying risks, inefficiencies, and opportunities for automation.
Comfortable operating in a fast-paced, ambiguous startup environment—builder mindset a must.
Bonus points if you’ve helped design or launch technology-driven solutions in the servicing or claims space.

Minimum Qualifications

Bachelor's Degree or relevant experience
Strong track record of building and scaling operational workflows that align with regulatory and investor requirements
Demonstrated experience collaborating with cross-functional teams (e.g., Compliance, Product, Engineering, Investor Relations)
Proficiency in using data to monitor KPIs, identify process gaps, and implement improvements
Exceptional organizational, communication, and problem-solving skills
Ability to thrive in a fast-paced, dynamic environment and manage competing priorities with minimal oversight

Benefits:

Compensation: Competitive salary and 401k plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: flexible paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.