Director of Community

The Role

In this role, you will be responsible for leading the growth and management of the Stocktwits community. This candidate will be responsible for managing key relationships with creators and partners, overseeing social media efforts (X, Instagram, Reddit, TIkTok), managing the Moderation function, and executing a Community Content strategy that onboards and engages Stocktwits users. This role requires well-developed community moderation intuition and a genuine excitement for engaging with members of the community. You will manage a team while also owning day-to-day operations. This role will help build and implement strategies and processes that map to overarching company goals to help Stocktwits acquire and retain new users.

What You’ll Do

• Lead, coach and support the Community team for Stocktwits.
• Serve as the face of Stocktwits Community for users and creators. 
• Monitor, moderate and manage community sentiment and engagement to build a healthy, engaged community.
• Drive user acquisition and retention by constantly learning, researching, and experimenting with new community-building ideas and strategies. 
• Identify key metrics and report on the success of Community initiatives with qualitative and quantitative insights.
• Maintain the integrity of the Stocktwits streams - keep negative actors out and foster best practices for existing members.   
• Act as a voice of the community by communicating feedback and member problems internally to help identify and build key supporting features/functionality. 
• Build and manage relationships with influencers and financial media personalities. 
• Identify trending user generated content to contribute to content across Stocktwits social media channels.
• Oversee the team with the promotion and execution of in-person and virtual community events. 
• Perform other duties as assigned.

What You’ll Need

• 5+ years of proven experience in online community management for a direct-to-consumer business.
• 3+ years of management experience.
• This person must absolutely love investing, actively follow markets, and ideally have experience trading equities and/or crypto. 
• Desire to creatively engage and grow an existing organic community.
• Well-versed in social media platforms, techniques and methods.
• Current Stocktwits user with an appreciation for our community preferred.
• Strong organizational and project management skills with a demonstrated ability to balance numerous projects while meeting tight deadlines.
• Strong attention to detail. 
• Effective interpersonal skills, particularly in building relationships and working collaboratively both internally and externally.
• Comfortable working in a fast-paced environment with changing priorities.
• Proficient in English with strong written and verbal communication skills (grammar & syntax).
• Willing to join meetings or take calls outside of normal business hours.

Qualities We Look For

• Craftsmanship: You take pride in your work, paying close attention to detail and quality, while showing empathy for both your team and those you serve.
• Always Learning: Your thirst for knowledge, new challenges and bettering yourself never ends personally and professionally.
• Impactful: You want to make an impact at scale and recognize that consistent, regular execution is how you get there. As we like to say, small wins equal big things!
• Hunger for Success: You bring a deep desire to succeed with a sense of controlled urgency.

Benefits and Perks! 

• A competitive salary.
• Truly unlimited PTO and sick leave: Take that trip you’ve been planning!
• Remote-work flexibility: Work from the comfort of your home.
• Fully paid for comprehensive health care (medical, dental, vision): We are, quite literally, fully invested in your health and wellbeing!
• Mental health benefits: Take advantage of a TalkSpace membership paid for by Stocktwits.
• 401k with company match up to 4%.
• Stock options: You’ll have a meaningful stake in our success.
• Generous WFH stipend: Set up your home office for maximum daily comfort!
• Additional memberships and perks.

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. The range listed is just one component of our total compensation package for employees. If you have questions on compensation bands, please ask your recruiter.

StockTwits is committed to equal employment opportunities for all employees. Inside our company, every decision we make regarding our employees is based on merit, competence, and performance, completely free of discrimination. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Within that team, no one will feel more “other” than anyone else. We realize the full promise of diversity and want you to bring your whole self to work every single day.