This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Cloud Operations in United States.
This leadership role is responsible for ensuring the reliability, scalability, and operational excellence of a globally distributed SaaS cloud platform that supports millions of daily users across major enterprise customers. The Director of Cloud Operations will lead a distributed engineering team spanning the US and UK, driving the evolution of cloud infrastructure, observability, and incident management practices. This role blends deep technical expertise with hands-on leadership, ensuring systems are not only stable and performant but continuously improving through automation and modern cloud-native practices. You will collaborate closely with Engineering, Security, and Product teams to strengthen system resilience and operational maturity across multi-region AWS environments. A key focus of the role is balancing innovation with stability, particularly in hybrid environments that include both modern cloud systems and legacy infrastructure. The environment is fast-paced, collaborative, and mission-driven, with a strong emphasis on accountability, reliability, and continuous improvement.
Accountabilities:- Own the availability, performance, scalability, and resilience of a multi-region AWS cloud platform supporting large-scale SaaS services.
- Define and drive reliability engineering practices, including SLIs/SLOs, error budgets, and proactive system improvement initiatives.
- Lead incident management processes, including on-call rotations, escalation workflows, and post-incident reviews to reduce MTTR and improve system recovery.
- Oversee architecture and operational strategy for microservices, Kubernetes (EKS), and serverless workloads to ensure scalability and fault tolerance.
- Advance observability practices using modern monitoring tools to deliver actionable insights across infrastructure and application layers.
- Drive operational efficiency through automation, CI/CD optimization, infrastructure-as-code practices, and AI-assisted operational workflows.
- Lead cost optimization efforts across cloud environments while maintaining performance, reliability, and security standards.
- Manage and develop a distributed CloudOps engineering team, fostering accountability, technical excellence, and continuous learning.
- Ensure stable operations of hybrid environments, including legacy systems hosted in private data centers alongside modern cloud infrastructure.
Requirements
- 10+ years of experience in cloud infrastructure, DevOps, or Site Reliability Engineering, including leadership of CloudOps or SRE teams.
- Proven experience operating and scaling multi-region, customer-facing SaaS platforms in high-availability environments.
- Strong hands-on expertise with AWS, Kubernetes (EKS), Terraform, CI/CD pipelines, and modern cloud-native architectures.
- Deep understanding of distributed systems, microservices architecture, and reliability engineering principles.
- Experience with observability platforms and incident management practices, including on-call operations and production support.
- Strong knowledge of SLO/SLI frameworks, system performance tuning, and operational best practices.
- Demonstrated ability to lead hybrid teams while balancing strategic leadership with hands-on technical contribution.
- Excellent collaboration and communication skills with the ability to influence across engineering, product, and security teams.
- Pragmatic, outcomes-driven leadership style with a focus on continuous improvement and measurable impact.
Benefits
- Competitive base salary range: $200,000 – $228,000
- Remote-first work model with flexible working arrangements
- Comprehensive health, dental, and vision insurance coverage
- Generous paid time off program and paid holidays
- Inclusive parental leave policies
- 401(k) retirement plan and financial wellness support
- Home office support and equipment provision
- Learning, growth, and professional development opportunities
- Collaborative and inclusive culture focused on innovation and impact.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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