Director of Client Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Client Management in United States.

This senior leadership role is responsible for shaping and driving the overall client management strategy within a healthcare services organization specializing in third-party administration. You will oversee a team of account executives while ensuring exceptional client experience, strong retention, and long-term account growth across a diverse portfolio of employer clients. The role blends strategic leadership with operational oversight, requiring close collaboration with Sales, Operations, Finance, and Product teams to align service delivery with business objectives. You will act as a key executive sponsor for major client relationships, ensuring high-quality execution across onboarding, renewals, and ongoing service delivery. This position also plays a critical role in improving processes, strengthening operational performance, and supporting enterprise-wide initiatives related to client experience, compliance, and scalability. It is a high-impact opportunity for a leader who thrives in a fast-paced, client-centric, and cross-functional environment.

Accountabilities:

You will lead the client management organization, ensuring strong team performance, excellent client relationships, and consistent operational execution. Your focus will be on driving retention, improving service delivery, and aligning client strategies with broader business goals.

Lead, coach, and develop a team of Account Executives, including hiring, performance management, and succession planning
Define and monitor KPIs, service standards, and performance expectations for the client management function
Serve as executive sponsor for key clients, ensuring strong relationships, retention, and account growth
Oversee client onboarding, renewals, and ongoing service delivery to ensure operational excellence
Partner with Sales, Operations, Finance, and Product teams to align client needs with organizational capabilities
Identify trends, risks, and opportunities using data, client feedback, and performance metrics
Drive process improvements across client services, onboarding, enrollment, claims, and related operational workflows
Support enterprise initiatives related to compliance, governance, and client experience enhancement
Monitor financial performance, including client profitability, service costs, and resource allocation

Requirements:

You bring deep experience in client management or account leadership within healthcare, insurance, or third-party administrator environments, along with strong leadership and operational capabilities. You are a strategic thinker with the ability to manage teams, influence stakeholders, and deliver measurable results.

Bachelor’s degree or equivalent experience in a related field
8–10+ years of progressive experience in client services, account management, or client success roles
5+ years of people management experience, including leadership of senior professionals or managers
Strong background in healthcare, insurance, or TPA environments, ideally with self-funded health plans
Proven track record of driving client retention, growth, and operational excellence
Strong financial, analytical, and business acumen with experience in performance and resource planning
Ability to lead cross-functional initiatives and influence senior stakeholders
Excellent communication, leadership, and relationship management skills
Proficiency in Microsoft Office tools and data-driven reporting

Benefits:

Competitive base salary with performance-based bonus opportunities
Comprehensive medical, dental, vision, and prescription drug coverage
401(k) retirement savings plan
Flexible spending and health savings accounts
Paid time off and paid volunteer opportunities
Fitness reimbursement program
Employee assistance program and wellness support
Educational assistance and professional development opportunities
Inclusive, collaborative, and employee-focused work culture.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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